TJ was extremely helpful, and was very kind. He was patient even though it was getting late, and made us feel like we were making the right decision buying a car with Honda. TJ was knowledgeable, friendly, and made my family feel welcome. He is a model employee, and he made the experience enjoyable.
My husband first met Coco the day prior to our purchase when he came in to look at a few vehicles. He made a point to tell me that he really liked working with Coco and he felt Coco truly listened to what he was looking for. He didn't find anything that day, but the following day we scoured the internet once again and came upon a Forester for sale. So we headed back to the dealership and arrived 10 minutes before closing! Coco was very professional and efficient! We took the vehicle for a test drive and was able to work through the purchasing process very quickly. We did not feel pressured at all. This purchase is for our son who drives in the mountains and snow frequently, so we are excited for his new Suburu experience - it's reputation is impeccable! We would definitely return to Suburu of Las Vegas!
When I started looking at new cars it was just shapes I was drawn to so I had a list of ones to test drive. I had heard Subaru???s are good cars so I went to take a look. I was originally interested in the Crossover but fell in love with the Impreza in the showroom. We met Coco as we walked in and he was fun from the beginning. He listened to everything I wanted and then went and got that car with everything down to the color for me to test drive. He was extremely knowledgeable about the car, pointing out all the features. We talked vaguely about purchase price that night and he went over everything that???s included in the price. I still had more cars to look at so without being pushy in anyway he gave me his information if I decided I was interested. After test driving elsewhere I decided immediately the Impreza was for me. I notified Coco and we started the process over text. I couldn???t be back because of my schedule but he handled all the preliminary stuff for me over the phone on his day off. I set up an appointment after the Thanksgivings holiday to finalize the paperwork and purchase the car. Again super professional and easy process. He had everything ready for me and the car I fell in love with was ready for me to take home. Everyone at the dealership was extremely friendly and helpful. They truly listened to my needs and made it happen. The process was more like a Birthday celebration than a car buying experience. I got all kinds of free gifts, they donated to a charity on my behalf and they had my car all shiny and sparkling ready for me in the showroom. They went over how all the tech stuff works in the car and encouraged me to call or come back with any questions. Since that day Coco has reached out to me to assure me if I need anything at all to contact him. He is more like a friend than a salesperson. I truly feel like I can hit him up for anything I need. Sweet guy. This truly has been the best car buying experience I???ve ever had. When I knew I needed to buy a new car I was dreading dealing with car salesman. Coco and the crew at Subaru has changed how I feel about the process. I would and will and have recommended them to anybody looking to purchase a new car. Oh and I absolutely love my sorry new red Impreza with all the bells and whistles. 😊
I live in K.C. area, found infiniti at Las Vegas Carmax! Carlo's went above and beyond to try and help me!! Still have not found car yet, but if I find one at Carmax Las Vegas, I will certainly ask for Carlo's!!!
We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
This is a fantastic dealership with fantastic people working there. Fear not about walking on to a car lot anymore, at least at this place! Our salesman was Earl Huang and he was not your “typical” car salesman. Earl was kind, considerate, patient, and more than fair in dealing with us.
Our experience with Earl started online where we asked about prices on a car that was on their lot. Earl was very honest about the price, if that number included tax, and if they were able to down from that number.
We drove from one side of town to the other to come to this dealership, but I am here to tell you that is was more than worth the drive! There were other lots that were closer and we had talked to some sales people at them, but we did not get the service nor the deal. It really was worth the drive!
Ask for Earl when you need to get your next car, he will absolutely treat you fairly!
I ordered a 2019 ZR1/ kept me informed of progress and delivery / made sure the deal made sense for both of us/ excellent follow up/ they earn their reputation as the number one Chevy dealer in Vegas
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