June 17, 2018
I received a notice from Honda that there was a safety tell for my car. Mile High Honda was the recommended repair option.
I called during business hours, and got a voicemail box. I left a message, but two business days later, no one had called me back. So I had to call again to schedule the repair.
I scheduled for first thing in the morning; the rep told me "We'll get it done as quickly as possible, but our service center gets a lot of walk-ins, so sometimes it can take quite a while." I'm scheduling an appointment multiple weeks ahead - why would last-minute walk-in customers make my service any slower? To me, that says you don't value me as a customer.
The dealership advertises a complimentary car wash with service. That was printed on the recall notice I got in the mail, it was in the email notice I got, and the rep asked me if I'd like a car wash when I scheduled my appointment - I told him that would be great. But when I picked my car up, it hadn't been washed. That has nothing to do with the repair itself, but, again, it seems like Mile High Honda didn't care about taking care of me. If you're going to advertise something, follow through on it. Otherwise it just seems like a cheap sales tactic.
I assume that the repair itself was fine well - I have no real way to tell. But in terms of customer service, every interaction with this dealership left a sour taste in my mouth. I definitely won't be back.