Harrisonburg Honda understands what REAL customer service means. The staff at this location is exceptional from top to bottom and I will never shop anywhere else for a vehicle. I had purchased my second Honda from them, (used), and within three weeks it was inoperable. They tried to fix it several times for free. When I spoke with the sales manager, Eric Blosser, about my concerns I was told that I should choose another vehicle. There was no argument, no excuses were given. I was provided a rental car gratis and they took care of everything that needed to be done for a smooth transition to another vehicle. Derek Good, Antonio Rodriguez, and Matt Bentel all went above and beyond to make sure I was comfortable and happy. In todays day and age of combative customer service it was a shock to receive such good care. If you want to be treated like a customer should be treated, I recommend going to Harrisonburg Honda. They will go above and beyond!
USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 2, 2018
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
Frank Smith made my purchase of a Forrester actually pleasureable. As a skilled and personable representative of Suburu, he made everything from detailed operational instructions to a test drive an enjoyable experience. I recommend Frank and Valley Suburu without exception.
Just purchased my 2nd Subaru Outback from Valley! Great dealership with knowledgeable, pleasant employees both in sales and service! All my routine service experiences with my first Outback were done efficiently. Frank Smith made the purchase of my 2nd Outback a wonderful experience! Love my new Subaru Outback...it has even more features than my 2011 one!
Ryan Mayes was so wonderful throughout the entire process of buying my first brand new car. Very helpful and always answered the phone when I had questions. He was very patient with my dad and the many phone calls he had to make back and forth between myself and my dad. I was able to get a great deal on a brand new 2019 Subaru Crosstrek. I saw the Crosstrek 2 years ago and knew I wanted it to be my next car. Only day one of owning the Crosstrek and I'm taken back everytime I get in it!
Joe Tyree has sold us 2 new vehicles. We appreciate his knowledge of the vehicles and the way he is not a high pressure salesman. Joe is professional and considerate and has been readily available to answer any questions we have had after our purchases.
The people at Valley Honda was very friendly. The seller that we worked with, (Philip Argento), was excellent. He walked us through everything, he made sure we understood everything. Working with him was like a breath of fresh air. Excellent , excellent salesman.
uring Thanksgiving weekend, my husband and I were traveling from South Carolina back to your home in New York. The weather on Saturday was awful. Really heavy rain. As my husband was driving, we encountered a very scary issue with our 2017 Honda CRV. The car went into what is called "limp mode". To me it was a bucking feeling. All the lights were on and the car pretty much came to a stop as we were passing an 18 wheeler in the left lane. Needless to say, very scary with other trucks coming up quickly behind us and us trying to pull off the highway. Angels must have been watching over us as when we were able to get off the highway, there was Valley Honda! The Service Manger, Josh was so helpful. They were able to squeeze us in and had the car fixed and we were on our way home in a few hours. The professionalism of the entire staff was top rated. In our opinion, Valley Honda's Service team went above and beyond what we expected. They are a true asset to the entire organization.
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