This is the best dealership in Wisconsin. Craig Lukas and Mark Bacon treated me like family. Truly good people. Danny was was a great salesman. If you want a great deal from great people you must buy from Schlossmann Honda city.
I drove 300 miles to this dealer since they had a low mileage car I was looking for. Mike had the car washed and ready for me when I arrived. No pressure test drive and was able to negotiate a better price as there was some light scratches in the roof that I wanted to get fixed.
The paperwork went quick and they explained but didn't push extended warranty options. Best dealer experience I've had in my 30 years of driving/buying.
Steve P is top notch. Worked with me on finding the best options to keep my service costs as low as possible while not impacting the quality of service. Super flexible. My past experiences with Todd D have been the same. Nice job guys.
Esxellent expirience I???m dealing with customer !
by Senny from DealerRater.com
December 1, 2018
From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Malkowski and Kyle the techitian. I came in on Friday evening with a problem of all my lights being on and FCW system failure warning. Jay and Kyle quickly diagnosed the problem and explained to me that fixing this issue will take leaving car in for a whole day . Jay advised me to bring a car next day in the morning, he had a nice, clean loaner car prepared for me that day. Throughout the day Jay communicated with me on what was the problem and how they will take care if it. I???m very pleased how well and with much attention to the details I was taken care of by Jay Malkowski. Definetely will return for the service to RussDarrow Honda on Browndeer Rd
Alondra does a fantastic job in reviewing services due and discussing options, costs, and discounts. She took the time to review everything to be done to make sure it was correct. Finally, reviewed all work and inspections completed once services done. Not only is Alondra very knowledgeable and competent in her role, she is very patient and has a great attitude. She has worked with me several times in past and I was glad she took care of me again today.
Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent rapport with me and helped me to diagnose and recommend the correct procedure at an affordable cost. Plus he is very knowledgeable about every service item i ask of him. I wish other advisors will perform like Eric.
I chose this car dealership due to their reviews. I was not let down by any means. This was honestly THE MOST easy going car shopping experience I have ever had. I was shopping for a used car for my daughter, which we love, and will more than likely look first to this dealership when I look again for myself. I want to thank the team again for making this car search and purchase such a nice experience!
I was happy to find a vehicle and get approved for financing. They broke the side mirror during cleaning so I have to find a couple of hours to drive back there to have them fix it. I've had the car a week and noticed some issues while braking so hopefully the warranty they sold me will cover it. More to come after I get it serviced....
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