The service was good at first but after I backed out, they just ignored my request to get deposit back... The sales asked me to talk to front desk and front desk asked me to talk to sales. Very disappointed.
Let me start off by saying that I wasn't able to purchase a vehicle from RPM due to paperwork issues that were out of RPM control and mine.
To be perfectly honest with you I was scared to death that they were going to rob me blind because we're in different states and I wasn't able to view the vehicle in person. I was going to buy the vehicle sight unseen.
I prayed on it and put my faith in GOD and let me say that "Junior and Marcus" were not only HONEST, TRUST WORTHY and FAIR they were HASSLE FREE and the BEST car salesman I've ever dealt with. I regret not being able to complete the deal.
If I'm ever in the market for a new/used car from CA I'm checking RPM first, and I suggest you do the same¿¿
Brah helped us out a lot. He made us feel so comfortable from the beginning and made me getting the car easy. He knew the features on my car and said call him if we forget anything. Ask for michael allen.
Walking around the showroom we had multiple salesman walk right pass us and at first it was discouraging but that changed when we met one. His name was Michael Allen and he treated us like family and even gave us his personal phone number to contact him at anytime. This is definently the type of person I would recommend to all my family,friends and coworkers.
The service was superb as usual, starting with Service Advisor, Timmy Van Berkum! He got me started and before I could hardly even settle in, everything was done! Excellent, excellent service! Timmy was very efficient, thorough and expeditiously professional. Kudos to the service personnel behind the scenes as well. I am very pleased to have purchased my CRV at this location. Keep up the excellent work!
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