Our experience was wonderful. Being second time lease customers at Cresr Acura, We were more than pleased with the service. Both Tom and Chris took the time to patiently walk us through everything we need to know from the Apple CarPlay to the signatures to transferring our belongs from our old MDX into the new one! Great atmosphere, felt well taking care of.
Initially we had a 5 star experience. Julia was exceptional from the first phone call to the last in person conversation. Justin the sales manager was eager to help and bent over backwards to get us the car we needed for our family. Jeff in finance was easy to talk to and made us comfortable and worked with us every step of the way. Sounds like a car buying experience made in heaven and if we had a sales person who wanted to "sell" a car it would've been. But hey, everyone's allowed a bad day. All in all Fox Honda is leaps and bounds above the competition and worth the hour drive we had to make!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Bought Honda care.. never do that again. Service department will go to extreme effort to find a reason NOT to pay for repair. Then charge 250 more than it should cost. Felt soiled by the people there. Thought they were honest, but found out very devious. For instance, was told stone caused failure. To be honest, it looked like damage was caused by “other” reasons and AFTER vehicle was left at dealer. I eventually had it repaired somewhere else for less and that service shop could not determine what caused failure. So to be honest, no proof damage caused by stone, but no proof otherwise. But left bad taste and mistrust. No, will not go back, would not recommend. More than likely will never buy Honda again.
I cannot say enough good things about Fox Toyota Subaru and Jamie Parker, the rep that assisted me with purchasing my Subaru. I knew exactly what I was looking for and Jamie understood that. He did not try to sway my decision one way or the other, he answered questions extremely well and knew the ins and outs of the car.
If you are looking for a helping hand as your buying your car, Jamie is your guy. There is no pressure, the customer service is fantastic, was even impressed with the coffee they had.
Highly encourage every car buyer checks out Fox Toyota Subaru.
Best place with in 50-100 miles of Syracuse to purchase a vehicle! Treat you like family, and always go above and beyond expectations!
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