I bought my son his first car. John was very patient and made sure we were given the information and then the privacy and time to review the information and make our decision. We felt informed and confident about our purchase when we said yes.
We did some pre-negotiations before we got to the dealership and expected a bait and switch. Non of that! And Adrian was awesome to work with and made it so much easier. We had to leave in a rush after buying the car and he made sure we came back at another date to make sure we knew how all the technology worked. It was so much easier working with someone we feel we could trust.
Most accommodating,patient, polite, personable experience
by Happy cudtomers from DealerRater.com
November 28, 2018
Our salesman Mike could not have been more patient and accommodating. We had changes several times and he produced our requests as a polite and accompanying sales person. He found us the perfect vehicle after we finally made our choice. He encouraged us to contact him as we have questions of the things our new vehicle offers. We were comfortable and confident with his knowledge of the product and will recommend him should we have the opportunity. We are Superstition customers !!!
I bought my first car in 1955 and many since. The experience with most dealers ranged from poor to very good. My experience at Tempe Honda caught me unawares because it was so extraordinarily good. This started with Francine's chat, continued with rescheduling an earlier time to fit my schedule (at the last minute) and extra effort to find another part that was requested when I signed in. The free shuttle was a wonderful convenience - quick response. Check out was beyond expectations for ease.
We bought a car this past weekend and it was an awesome experience! We started the process online, had a few follow up questions and spent a short time at the dealership. Edward was awesome!! Great guy and VERY helpful! Ivan answered all of our questions and understood we didn't have all day to buy a car! Finally, Travis helped us get through the paperwork and get us on our way! From beginning to end Tempe Honda and ALL their staff was AWESOME! Buy a car from them, you will be glad you did!
Reached out through cars.com and scheduled a test drive. Communication through email was good. Met with Tina, took my test drive and Tina was very knowledgable. Told her my story, she was no pressure which was good. I may be 60 days out before I settle on a vehicle purchase but would go back to Mark Mitsubishi if the stars align by the time I am ready to pull the trigger.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Charles Brown purchase of a F150 extended cab 2018
by Charles Brown from Scottsdale, AZ
December 4, 2018
The salesman, whom I have forgotten his name was outstanding. He drove with me to get my second trade in and drive it back. We then found the truck on the lot across the street I wanted. I met with the sales manager and the senior manager. They were both excellent. I made the deal. We always would want more for our trade in but I felt all three gentlemen took good care of me and I am happy with the purchase. I was shocked that my credit score of 810 only got me an interest rate of 5.5%. I contacted several lenders last week and was offered 2.5%. Would like to waive the prepayment penalty and not pay so much interest on my first payment if possible. Other than that, I was very pleased. My very close colleague is former President of Ford Steve Lyons, and I told him the same info after my purchase.
I called on Saturday to make an appointment for oil change. Dakota Henson took my call and was able to get me in the same day. He greeted me at the service center. Listened to all the things i wanted him to check. He was very courteous, professional, well spoken and knowledgeable. He told me it was going to take approximately one and a half hour to complete the work. I waited in the waiting area at the service center and in about one and half hour. he called me and took me to the office, pointed out to me on the receipt all the things that were checked. I felt good when i left the service center knowing that all critical items were checked and functioning well. Montana is a pleasant young man that wears a nice smile, happy looking and very enthusiastic. He represents your company very well and i will definitely go back to your service center if i needed any repair or routine maintenance.
Staff was very courteous, and attentive to covering all my questions. Never felt rushed or pressured. Negotiations were ok, if you???ve done your research, and know what you want they are fairly straight forward.
I leased a 2018 CR-V and am very happy with my experience. ???Rocky??? was my initial contact who set me up with a test drive and explained the car???s features thoroughly. Craig Thorpe handled the actual lease agreement when it was time to pick up the car. My experience with both of them was no-nonsense and friendly. I did not feel any pressure to make a quick decision on the lease. I???ll definitely work with Right Honda again
I purchased my new 1998 Audi A4 originally from Scottsdale Audi. My service advisor Al Rizzo, had been exceptional. I love my car and want to keep it in tip top shape. Al has the 6th sense to anticipate future problems. He is very professional, and yet understands how I love my car. When I use valet service at resorts, often the bellmen want to purchase my car....it is immaculate. Thank you Al, for your continued care!
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
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