I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
Excellent experience with every aspect of buying my new RAV4 at Fuccillio Toyota in Grand Island. The entire team (James, Jay, AI, etc.) took such great care of me.
They sat down and took the time to listen to what I was looking for and how much I wanted to pay and made it happen. I had already been to a couple of other dealers and can tell you that the personal attention they give separates them from the rest.
This car is loaded with so many navigation features that it's a bit overwhelming! But they sat in the car with me and spent as much time as I needed to get it set up and walked through it all.
I was a 20+ year loyal West Herr customer and did not receive the type of treatment I would expect, but the team at Fuccillio Toyota in Grand Island went above and beyond!
#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach
The car buying process can be such a hassle, but not at West Herr Honda in Lockport. Finding the right car at the right price was easy with the West Herr family of dealerships. Both Bill Cain and Jim Regan were incredibly helpful, not at all pushy and made sure we got into the perfect car for our family. I truly appreciate their flexibility, honesty and transparency throughout the whole process. Thank you gentlemen!
I was very happy with my sales person Tyler, however, not too impressed with one of the business managers. As he was talking, there were times when I thought he thought I wasn't a very intelligent person. If he didn't want to give me a deal he should have said so. Not try to convince me he was. Why did I have to drive all the way back from Olean just to get a little better deal. He could have done it the first time around. I don't enjoy games when it comes to shopping for cars.
Also, when they told me I could pay it off in 50 months with a specific amount of money, when I went to sign all the papers, I was told 50 months was not an option. I was very disappointed that I was misled.
Great coffee and hot chocolate.
very professional group I really enjoyed dealing with your sales person he did a great job educating me on the vehicle that i purchased. i'm looking forward to driving this vehicle for the next few years.
They did a great job on my vehicle. I highly recommend them and will return for my future work.
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