This was one of the most enjoyable experiences I have had in purchasing a car. Adrian was respectful, listened to me, and allowed me to make the decision. Scott fully explained all the paperwork with no delays. I can smile when I think of Honda of Columbia.
Adrian Nedelea was my Sales Consultant. He is very professional and yet very friendly and patient answering all my questions. Everything went smoothly once I met with Adrian. My only complaint is that my husband and I arrived a little early and the receptionist was not very friendly, but did go check to see if Adrian was in yet. She came back to say he was not in. After waiting 30 minutes, I texted Adrian who had been there since 9am when we had an appointment. The receptionist had not followed up and was perhaps just a "fill in." Adrian said he had asked the receptionist whether anyone had asked for him and she said "No," which wasted a lot of our time. I think the first "receptionist" was maybe just filling in. Need better receptionist training! This is an important first impression for your customers. Otherwise we were very impress by all of the other staff and especially Adrian Nedelea.
I stopped in on a whim one Saturday and test drove a used Honda that I ended up buying. D'Warren Daniels was my salesperson, and he was most pleasant to work with. He and the dealership went out of their way to make this a good buying experience for me. (I had not bought a car in more than 13 years!) I highly recommend working with D'Warren and I have found this dealership to be excellent in customer service.
We bought a new Honda Pilot yesterday and can't say enough about a wonderful buying experience at Midlands Honda. We have dealt with rude dealerships, delearships that never got back to us...never a positive impression. This dealership is different! Down to earth salespeople who knock themselves out to make sure you are happy with your purchase and excellent customer service with the finance office. We drove 1 1/2 hours to buy our car, and promise you we will be doing it again just to give our business to this place! Adonis Davis was an excellent sales rep, along with James Pratt and Wayne. 5 stars! Claude who handled our paperwork had the best personality and had us leaving with a smile.
I was in a bind to get some minor things done for my daughters car prior to school starting. Showed up and the staff listened to me and made me feel confident that it all can be done in a short time. So I enjoyed my complementary Star Bucks. Poof it was done and I daughter was on her way. Thank for a clean professional atmosphere.
Customer service was excellant.Service was complete in the estimated time frame. It was a nice experience and I would recommend using this dealership to anyone owning a Honda or any other car/truck/SUV. Plus the extra advantage is watching a movie in their mini theater, or playing games for the children.Free coffee and popcorn.With all ther amenities you almost hate to leave once your service is complete!!!!
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