Cody and the tech team worked until they found the source of the strange whistling problem....and everything they did was covered under warranty from a previous service that was done there before I bought the car from a family member. They even had multiple technicians AND the department manager ride with me to listen to the sound, to make sure they knew what they were listening for and finally get it corrected. And they assured me that if I heard it come back when the weather warmed up again, I just needed to bring it back and they’d put me in a loaner car again. It was like finding a needle in haystack, but they never complained or argued about me “hearing things.” Great place, great people! I always feel like a person, not a number. :)
I was pleasantly greeted by David Collins in the Service Department and Wade Bailey form Parts Department. From time of checkin to checkout I felt like a valued customer. I will definitely take my vehicle back. They treat you right!
I brought my 2015 Honda for an oil change and to take care of some codes that had popped up. I was greeted by David Collins who was very professional, knowledgeable and helpful in explaining exactly what those codes meant. I figured I would be there for a while given the amount of work that my vehicle required but to my surprise David had me out of there in less than an hour.
I came in for my first service on my Honda CRV. The entire experience was great! I was greeted promptly and enthusiastically by David Collins. He explained everything to me that was going to be done and answered all my questions to my satisfaction. While I was waiting I overheard two other customers complimenting the service reps for their professionalism and friendliness! It was a pleasure to be have my CRV serviced at Hill Country Honda and I will tell all my friends of this experience!
Hovey Motorcars is the best dealer I’ve ever deal with. I trusted Mr. Rich Sr when I’m talking to him on the phone. There was never a single word ‘not true’ in the whole conversation. He was completely honest, thoughtful, father figure and gracious. I know I went too personal can’t help it that's what I felt. The company shipped my car I inspected my Ford MV-1 entirely, it was exactly what Mr. Rich pictured in my mind. Even he told me the tires weren’t good and it didn’t surprise me when I saw them. The price was fair even though, I’m not good in bargaining and Mr. Rich didn’t try to take advantage on that. After I did the down payments, my loan processing took over a month and they’ve been very patient to hold my car in their parking lot without charging me or selling to other better offers. The whole staff tried to work with me all the process and they’re all very helpful and friendly.
I really Thanks to the whole staff and family especially Mr. Rich Hovey
I would give them a million ⭐️
They provided quick and efficient service. I like that I don't have to make an appointment and they always get my car right in to be serviced. It's a friendly and comfortable environment. My service representative did an excellent job explaining everything to me.
Luis was great!!! Did everything over text. I was able to get all of the requited paperwork and information over without having to spend hours in the dealership. Luis had me out the door in an hour and 15. Thank you!! Patrick is an awesome finance manager. Didn???t pressure you and really explained everything!! This type of service is something I don???t think I could???ve gotten anywhere else! Thank you
I enjoyed working with Micheal Kent's out sales representative. He greeted us as we walked onto the facility and the process was very enjoyable and informative. I was very satisfied with the thorough experience taking the time to explain all functions of the vehicle and took all our questions and answered like a pro!
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