Dealt with Charles Jackson on buying a Cadillac Escalade everything went well and my wife is happy didn't learn everything about the vehicle it was to late by the time we left but they did offer us to go back another time for them to show us
As a retired tx DPS mvi trooper through my 30 years dealing with dealers carmax is most caring dealer. When we went to car max on gulf freeway to look for a new vehicle the salesman were very caring and helpful to find the velociraptor we wanted. We bought a 2916 Honda CRV with 10 mikes on the vehicle. We bought it. Service group was also caring and helpful. Keep up the good work. Larry parks.
Great communication w/ all employees. Made an excellent purchase w/ information about the performance and operation of the vehicle. Quite positive/informative relation with Maria Cauich, sales representative.
Chris did a great job. We walked in knowing what we wanted and he got right to it. Chris was very personable and made the buying process easy. There were not very many other customers there when we were there and the manager, Tim, came over and introduced himself. Very family friendly environment. The whole experience was great. Mike in finance finished the deal with us and we were happy when we left. We felt like we got everything that we had asked for. We were knowledgeable about our purchase and left happy that we choose Mazda of Clear Lake and got to work with Chris, Tim, & Mike!
We bought a used car and were happy with our purchase. Bashir was a good a salesman and showed us a few options we hadn't considered that were in our price range. We ended up getting one of the cars he offered to show us. He offered a 24 hour test drive, which was great for us. We found one minor issue that needed to be repaired in the process and the dealership took care of it before we completed the deal.
The finance lady was nice and answered all our questions. Completely happy with Ms. Nava.
I didn't like the back and forth on the price negotiation. My suggestion is do what we did. Get a quote, then decide what you are going to pay and give them a "take it or leave it" offer.
I was a little disappointed that the repair I mentioned earlier took all day and that my wife's phone call for a status on it was slow to be returned. Also, when we picked up the car, the temporary plates were not already on the car. Minor issue, but it would have saved us 5 minutes if the car was ready to drive out when we arrived.
My experience was pure joy!, Jon Zimmerman was exceptional! He led me through the leasing process so efficiently! His spunky and happy personality was so uplifting and made me feel like I was your dealership’s best customer. Also, he did an outstanding job of showing me all the bells and whistles on my new Acura TLX. I drove away in my new red car with a huge smile on my face, knowing that I had made the right choice—bucket list item checked!!!!!!! And I must add a huge “Thank you” to Balal who patiently worked me and helped me make the right decision. Bravo to Accura!!!! I’ll
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very upset, but thanks to the sales manager Ammar Sheikh that saw my frustration on my face, he was the only one that seems to be concerned about my issue. I try to talk to the service manager, but he said that he was too busy to talk to me. That was very rude of him to say that, when I know that he was not busy at all. I just wanted to say that you should have more friendly staff like Ammar Sheikh working there in your company. Also, Mr. Rene was very nice to me.
by Satisfied lady new to Honda brand from DealerRater.com
November 4, 2018
Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked for all additional needed maintenance and notified me of the cost. Very happy with his assistance and the dealership
First - the service employees are not listed below. My 2014 needed repairs and Ryne was very prompt in understanding and communicating with me the options and getting the car ready for my trip.
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