Over the years we have purchased at least six vehicles from Willy Herold that I can remember and will continue to purchase vehicles from them. The ladies in the office are awesome and work with you to make purchases happen. They have their own maintenance department and any repairs are made at a discounted rate. I am looking into purchasing another vehicle in the near future and would not even think about going to another dealership.
The service personnel are very helpful and provide quality service to customers. The service was a little expensive and the wait time service appointments not scheduled online is a tad long, on the overall you will have a feeling that your vehicle is being cared for and you're protected from unpleasant surprises in the immediate and near future.
I went in for an oil change and Tyler couldn't have made my experience any better! From the moment of opening my door to giving my keys backs, he was polite, energetic, and extremely knowledgeable. Thank you Tyler for making my morning a great start!
They spelled my name wrong and couldn't finance $9000.Then they tried selling more expensive cars. Took over five hours to leave dissatisfied. Ford got me financed four $17500.00 the next day. My FICO score is 729.
I was out looking for a new car.Not really going to purchase one that day, but
my salesman Mike Chittum was so friendly ,not pushy, but showed me several
crv's and explained the differences in each. I felt so comfortable with his knowledge and genuine care , that I purchased one that very day. Mike has followed up with a thank you call, and to ask if I had any questions. Financing went
smoothly as well and everyone there was so friendly. My very best car buying experience. JoAnne R
Yasmine has been my service rep since I purchased my 2013 Honda in 2012. She is knowledgeable, friendly, and puts the customer first. I have never had my service done anywhere except this location and plan to continue to do so. Yasmine is the main reason that I walked into AutoNation last week to purchase my new 2013 Honda CRV. I am very particular when it comes to the care of my car and the relationship that I've dealt with Yasmine over the past four years makes me confident but I want that relationship to continue. I have never felt that my car could have been in better hands. I'm actually looking forward to my new cars first check up in six months. Thanks Yasmine!
I like Acura of Columbus,
even, I guess, after every single employee I knew there
from the Sales and Service teams to the various managers and officers
has been either
moved, transferred, fired or replaced.
(So I'm kinda forced to 'start over' with all new names/faces/teams...
whether I want to or not.)
PS- I am officially going to quit liking Acura of Columbus
if people keep calling my house at night to ask me
how much I like Acura of Columbus.
It's stupid, and is absolutely counterproductive.
Overall lack of management skills. The mangers are rude and condescending..... I was sold a truck with multiple open recalls after I left it there for a week to get them taken care of.
They did not make good or follow through with other promises as well.
My wife and I bought a truck from them and I can't find a single thing to complain about. Jeff, Stan, and staff are the type of people that you refer your mom or best friend to. They're just genuinely good people!
I have purchased my last two used vehicles from Willy Herold for my teen and now college aged daughter. The second purchase was simply an upgrade from the first :) My in house buying experience has been more than outstanding. Janet Lane has personally gone more than above and beyond in her customer care services for me. She is always prompt, knowledgeable and responsive to any and all questions and always finds me the best possible price for my needs. This is for the vehicle itself as well as any service or repairs and even new tires. She also always works with me to get all my needs taken care of. The service department is very highly recommended. Lynda and her team do an excellent job with repairs on all my vehicles with the best prices in town. My youngest will be driving age soon and we will ABSOLUTELY be using Janet Lane and Willy Herold Automotive to find the right type of vehicle for him.
The experience overall could not have been better. Stan found me what I wanted and I was very pleased. Nathan delivered the MDX and was very thorough in showing me how everything about the car operated.Thanks guys!
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