Really appreciate the work of cars.com in locating a car possibility. The dealership was friendly and went to great lengths to answer all my questions about the subject vehicle, however, I felt they were a little to pushy and needed to make the deal that day
I have bought 2 new cars from Clark Knapp and consider them the best new car dealers in the region. Service has also been excellent and no-pressure. This is the first used car I bought there, and the process was not as good. It was partially financed and I had a hard time getting straight answers from the dealer. He would ask me how much I could afford per month without giving me the total cost of financing. He could never tell me the financing percentage. He verbally underquoted the cost of an extended warranty by several hundred dollars and tried to push all kinds of extra costs on me. More typical of a used car dealer. Also, this is the first time I deal with them in the new location, so maybe something has changed. Stay focussed, take your time, and demand to see the specifics and you will be okay.
We purchased yesterday a new Pilot from the superb sales staff at CLARKKNAPP HONDA.
I have never seen such a truly motivated and helpful group of salesmen as I see at this dealership. They are patient, honest, straightforward, and trustworthy throughout the sale; all of our questions were answered and meeting the employees there was rewarding in many ways. Sales leader Eddie Leal assisted us in every way possible; Tony Rico is extremely helpful in educating us in the new technology of the Pilot and he is a nice person to know. Tony also explained in detail the Pilot's unique features. Joe Gonzales also came forward to assist in our orientation. I also met the service manager Ruben Reyna who was friendly & informative regarding his departmen' s work. Daisy in the internet sales department is very helpful and a friendly member of the customer oriented team. Finally, we had the great pleasure to meet the owner, Mr. CLARK, who is as pleasant and amiable in person as he appears on TV.
All in all our experience at the dealership was and is the most beneficial that I have ever seen. We anticipate many years of continuing business with the dealership.
Thank you Mr. CLARK and staff for redefining in a positive and creative manner the business of car sales as summarized above.
Omar was great! He made sure we were comfortable all day during the waiting process with drinks & food. He got me the perfect jeep. I'd come back to him any day,hands down! If you're looking for a car he's your guy.
We test drove 4 different cars before making up our minds and finally we chose one that we almost didn't consider. Nevertheless, Jeff was at all times courteous and patient and the financing staff answered all questions even those not directly linked to this sale despite the late hour.
Sueinpharr 4/14/2016 Reason For Visit Sales (New) "Best experience ever!!!!" I went in to look with low expectations that they could help me due to a low credit score and an old old trade in that I still owed money on. I drove away with a 2015 Fit with no money out of pocket and 45 days till a payment was due. Got a call the next day and, the finance officer Pete, had continued to work on my application and found me another finance institution which made my payment $50 less a month!! They are kind, courteous and miracle workers.
5 calls made a few no answers 1 just hung up. 2 voice mail but no one to answered my call. Its just a simple oil change. Lucky its my girlfriends car cause I drive a toyota never has toyota told me to wait for someone to answer love my camry
Just love the service I get, my Advisor Pete Munguia always knows exactly what to answer when I ask him anything about my vehicle and that he knows me by name and not just another customer....
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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