I had the pleasure of working with Alex. I appreciated his straight forward, not pushy sales style. We were easily able to communicate via email so I was set to go as soon as I got to the dealership for a test drive. He showed other options without hesitation.
Inquired into an auto they had for sale. I was contacted quickly; however, the vehicle I inquired about was no longer available. other vehicles available were not what I wanted or interested in. Purchased another vehicle at a local dealership.
Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.
I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.
Its always intimidating buying cars from dealerships, but Duane in finance made the whole process simple and easy! he explained everything and made an extra effort to make sure everything was right! i would recommend Van Andle & flikkema to anyone and everyone. Your treated like family as soon as you walk in the door.
Everything went fine, with the exception that i specifically asked for my tire pressure to be checked so that the warning light would go off. I drove off with the same pressure i came in with, it was not checked.
So my friend bought a Jeep from them and at first she was having problems, but they fixed the repairs she needed in a timely matter!!! I’ve tried to take my other review down but it won’t let me, so please take it down! Very nice and courteous staff at denooyer, especially Carmen, she’s amazing to work with.
My husband and I purchased a Buick LaCrosse from Crown motors in 1912 and was very happy with the treatment we received. Very courteous thoughtful and helpful consideration from Craig Baas. Whenever we came to the dealership we were treated very well and all of our needs were met. When I need a new car I knew that I wanted to have the same treatment. I purchased my new Buick LaCrosse Avenir from Crown Mitors with Mr Craig Baas taking care of every thing I needed. I very much appreciate the care I received. The service department is exceptional. I feel we are always treated with dignity and care. I tell everyone about this dealership and the people involved. Thank you for your help and especially your consideration. Service is everything to me.
John Kaminski was extremely helpful from the first time I was in to just even look at options for a truck that I did not expect to get until further down the road but within a a month or two I found I needed a new vehicle sooner than expected. He was great with helping find a truck and opened me up to options I had never even considered before. He was able to set me up with new tires and extra after waiting a week for a sensor to be repaired (the wait was not their fault it was out sourced places issue). He helped make sure my sister who referred me got her referral money and was cool to just talk with about things we had in common and I will be coming to see him for my next vehicle as well. I should note Matt was very helpful in John's absence on one day inparticular.
We just bought our Rav4. Rob went out of his way to help us make this purchase. This is our second car purchased here.Thanks for going out of your way for us.
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