I had a great choice of cars and they all seemed priced good. my car hasnt had any problems and the team was helpful and respectible. Most dealers push you into a car and Armstrongs gave me 2 days to think about it before i signed the papers.
I traveled 4 1/2 hours from NC to look at a Suburban for my church. It was the best find within several hundred miles. It ended up being better than expected. The dealer was very easy to talk with and very upfront. I was so happy with my treatment that I drove up 2 days later and bought a car for myself. I took it to a master mechanic. He looked it over and said, "There's nothing wrong with it". And it was an incredible price! I was really surprised by the nice cars on this little lot. The dealer really knows how to buy vehicles, which took the hard work out of my search. My favorite part of the experience was how obvious it was that the salesman had nothing to hide and meant what he said. Thank you Iconic!!!
Overall a solid experience. They really took the time to work with me and listen to my concerns. I was worried about my bad credit but they were courteous about the situation and good me approved. Thank you Jake and team!
I am very happy with my experience at Bob Wade Subaru. Everyone I have dealt with has been personable and attentive. I feel that I got a good deal on my Crosstrek and I am very pleased with the car and the dealer.
Harrisonburg Honda understands what REAL customer service means. The staff at this location is exceptional from top to bottom and I will never shop anywhere else for a vehicle. I had purchased my second Honda from them, (used), and within three weeks it was inoperable. They tried to fix it several times for free. When I spoke with the sales manager, Eric Blosser, about my concerns I was told that I should choose another vehicle. There was no argument, no excuses were given. I was provided a rental car gratis and they took care of everything that needed to be done for a smooth transition to another vehicle. Derek Good, Antonio Rodriguez, and Matt Bentel all went above and beyond to make sure I was comfortable and happy. In todays day and age of combative customer service it was a shock to receive such good care. If you want to be treated like a customer should be treated, I recommend going to Harrisonburg Honda. They will go above and beyond!
I recently purchased a used car from Joe Bowman over the phone from Punta Gorda, FL. I can't tell you how happy I am with the level of service and professionalism that was afforded me in this transaction. Just want to thank all involved for making this deal a smooth one!!
It was my first time coming to Harrisonburg Honda and I was looking outside at the new 2017 Honda CR-V's. My goal was to pick a safe vehicle with more technology than my Civic had. I also needed the vehicle to contain more storage. When Nathan came outside as I was looking at the various CR-V's on the lot, He was very polite and listened to my questions about the vehicle. He informed me that my best deal would be on a 2016 CR-V and I took advantage. The last detail was working with the finance manager who was very helpful and did an excellent job of explaining all the forms.
USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 4, 2018
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
Frank Smith made my purchase of a Forrester actually pleasureable. As a skilled and personable representative of Suburu, he made everything from detailed operational instructions to a test drive an enjoyable experience. I recommend Frank and Valley Suburu without exception.
Just purchased my 2nd Subaru Outback from Valley! Great dealership with knowledgeable, pleasant employees both in sales and service! All my routine service experiences with my first Outback were done efficiently. Frank Smith made the purchase of my 2nd Outback a wonderful experience! Love my new Subaru Outback...it has even more features than my 2011 one!
Ryan Mayes was so wonderful throughout the entire process of buying my first brand new car. Very helpful and always answered the phone when I had questions. He was very patient with my dad and the many phone calls he had to make back and forth between myself and my dad. I was able to get a great deal on a brand new 2019 Subaru Crosstrek. I saw the Crosstrek 2 years ago and knew I wanted it to be my next car. Only day one of owning the Crosstrek and I'm taken back everytime I get in it!
The whole experience here was awesome. I'm a single dad and live a ways away, but the sales associate worked with me over phone, email, and text to select and find the car I wanted at the price I wanted. They understood my situation and showed a lot of empathy. They went above and beyond what I could have expected.
I love Valley Subaru for its consistent excellent customer service, fair pricing, and maintenance/repair service. All staff are not only efficient but also demonstrate the highest level of professionalism as well as courtesy in responding to all of my customer questions and needs.
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