by Cantor family???s Mitsubishi from DealerRater.com
November 17, 2018
We recently bought a brand new vehicle from Wallace Nissan Mitsubishi in Kingsport Tennessee. Originally we were looking for a used family vehicle we stopped at Toyota of Kingsport and they treated us awful. They were not helpful or friendly at all. My husband said let???s try one more place and that place was Wallace. Our salesman???s name was George Barton he was very kind and helpful and he got us into a brand new Mitsubishi Outlander for only $50 more a month than we were paying for our old 2007 van! Plus we have an awesome warranty. Thank you so much George and Wallace Nissan Mitsubishi😊
We received excellent care. They worked with us and got us the payments we could afford and we left with a new Mitsubishi Outlander. Wasnt really planning on buying. We just went to look but left with a new car.
Purchased a new High Country Silverado for my father this week and cannot express in words how pleasant the experience was. Tim Copenhaver and Chris McCall were a pleasure to work with and I highly respect their professionalism and courtesy during this process. It couldn't have been easier and I received a great deal. Both me and my dad can't express our gratitude enough to Champion and both of these gentlemen.
I was unsure of the Colorado, but soon realized this was the vehicle for me. Doyle was there when I needed the assistance from the moment we shook hands to when I drove off the Bill Gatton lot with my newly purchased truck! It was great deal and the service was spot on aside from the knowledge of vehicles; Doyle feels like that buddy that'll piggyback you to the end. Overall highly satisfied with this place and will return for my next vehicle.
I traded vehicles at Bill Gatton Acura in Johnson City, TN on 11-4 17. My salesperson was Jeremy James. Overall I would rate my experience as excellent. Everyone at the Dealership was courteous, professional, and very helpful The used vehicles were priced below other dealers in the area. The offer for my trade was also very fair compared to market values. At no time did I fell pressured. It was a very relaxed, comfortable atmosphere. I have traded vehicles at many dealerships over the years and Bill Gatton Acura is among, if not the best I have dealt with. I highly recommend this dealership and especially Jeremy James to anyone who is considering buying a new or used vehicle. When it becomes time for my next vehicle I will certainly use Bill gatton Acura again.
I had an excellent journey throughout the purchase of my new Jeep Compass. I had the opportunity to work with Robin through email and texting to seal the deal. She was great to work with. She was not working the only day I could make the 2 hour trip, so she handed off all the documents of the deal to another salesperson, Jason. Upon arrival at the facility, Jason met me before I could get to the building. He was also great. The finance guy was also wonderful to work with. Sorry, I can't remember your name. He was certainly a live wire. Keep me in conversation the whole time. I was in and on the road within 2 hours. Great deal.
Very prompt replies to inquiries. Very nice to deal with in person. Buying process when quickly once started.
However, they either did not inspect the car well enough or intentionally withheld information that would have been nice to know before driving 6 hours to look at it. "Is there rust on it?" I was immediately sent a picture of one spot where paint had been scraped off and showed a small amount of rust. What I wasn't told was that the hood was covered in pockmarks that will lead to rust soon, and that there were dings and scratches in many places that will do the same. Perhaps they didn't know the car had been in an accident, but we could tell as soon as we saw it. The door hadn't even been put back together properly and the paint was close, but not quite. Although they had a shop inspect and fix some things, there is still a bad wheel bearing that we will need to fix that was not even mentioned. No backseat head rests. Driver side speaker not working at all. Seemingly random things damaged that were not mentioned in the listing. I may still have traveled 6 hours if I had known these things, but they could have done a better job inspecting and outlining issues when listing the car.
The car is serving its purpose of getting good gas mileage and having a lot of cargo room, but there are a bunch of little things we will be responsible for fixing for it to look and run decently. Great people to work with, but needs improvement when it comes to thoroughly listing their inventory.
Let me start by saying I drove 4 hours from Ashland,Ky. Dealerships back home were pushy,ride, and didn't want to work with you negotiating prices or helping you get where you needed to be with a budget. The entire experience of finding my car and working out a deal for it And trading my car in was like a dream. The entire staff was upbeat, respectful and just great. It was such a pleasure working with them and I looked forward to meeting everyone when I picked up my car. Hands down best buying experience I have had.
I bought my wife's Dodge Van from this dealership about a year ago and it included a maintenance package. I have been coming back for the required oil changes and now look forward to the maintenance agreement on my OTHER car to expire so I can start bringing it to JC Honda!!! The service has been great...friendly and quick. They don't try to add extras (ie cabin air filters) and don't do things just because I ask for them! For example, asked for oil change and tire rotation...they checked and recommended rotate on next visit. The waiting area is truly geared for customer satisfaction...internet w/ privacy seating, soft-serve ice cream, bottled water, fresh coffee, new newspapers, etc, etc. Plus a separate area for kids with age appropriate seating and TV! Finally a dealership I can trust. Did I mention they also wash your vehicle after they finish the maintenance? WOW
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.