The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
From the guys and gals that open the front door to the very TOP, EVERYONE IS AMAZING!
Thank you Anthony & Colt Carlisle, I’m excited to be a Lexus customer again!
I appreciate your flexibility, patience, professionalism and positive attitude!!!
Bravo! Thank you!!!
Blake McCafferty provided the definition of exemplary service. He was extremely prompt, courteous, and transparent throughout the entire process of identifying and negotiating a final deal for a car I've been waiting to purchase for over a year. I would highly recommend Hiley Acura, and especially Blake, when purchasing a new Acura. If you are even remotely close to the MetroPlex area and are interested in an Acura, do yourself a favor, and reach out to Blake!
Fast, efficient, effective, professional. Could not be better. The waiting area was spacious and comfortable. The coffee bar was good and relaxing and free for service users. Mr. Ellis put me at ease and kept me informed very step of the way.
Sales Manager Dru and finance team were true professionals in diligently working to get trade in value assessed and car sale negotiated. The process was quick and they accommodated our needs to ensure satisfaction in all facet.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
Aleaya was very helpful and understanding of what I was looking for. Unfortunately the vehicle I went in to see had been sold already but was able to put me into another arrival. Didnt try to pressure me into just any vehicle but one that suited my needs.
I was searching for a new/used car. I used Cars.com to search for a Toyota Highlander. Carmax in Ft. Worth, TX was one of my choices. The car shown online was EXACTLY as shown when I saw it-the pics and details provided about the car were so accurate, there wasn't a need for alot of "wheeling and dealing". I emailed Carmax regarding my interest, late at night. Not only did I receive an email within 1 hour, the next day I received a phone call from Mr. Ben Arbour, the person who would eventually sale me the car. He walked me through their process, got me pre-approved over the phone, so that all that was left to do when I got to the office was to get the trade-in value on the car I was trading, test drive the new car & sign paperwork to purchase. I bought a 2010 Toyota Highlander that was a 1 owner car with approx. 13,700 miles. I recommend Carmax to anyone looking to get another car. They were great!!! The customer service is GREAT!!!
The sales representative Rush made our experience buying a new vehicle very easy. He took very good care of our business while making a good sale for Moritz Chevrolet. We want to thank Moritz for having a great salesman.
Visited David McDavid Honda of Irving looking for used cars. Was greeted by GP Inyang who treated us very nicely and asked a few questions to determine what we were looking for. First car he showed us was the winner. Thanks GP for not wasting our time but quickly finding the right car to meet our needs. Thank, Roger
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