If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
My first visit today ever to look at a vehicle with these folks. Always shopped at a regular dealership or private sellers until now. Never thought I'd stop by a small lot, non-dealership place. But, if the rest goes as well as today, I will be buying a car from them and they will be on my "stop by" whenever I am looking in the future. Nice guys, don't overlook them. I'll check back in whichever way it goes. ps "facilities" gets "average", but that's not why I buy a car. If you do, then go enjoy the Lexus dealer place and get a free bottle of Periere. I'm certain it's not built into the price :-/
I went in to find a used car that I saw online. Marc was very helpful and didn't use any pressure sale tactics. He was quick to respond to my initial inquiry and follow up afterward. I haven't purchased a car yet, but would definitely return here.
My car has a recall, itissoftwareupdate, Iwan came to me quickly, tells me the details including schedule, after the job done, the car get cleaned up, he also follow up and see if anything wrong, good job!
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