I saw a car online I was interested so I gave them a call and spoke to Shawnta. He was very polite and answered all my questions. Ultimatley I decided to come take a look at the car and once again Shawnta was extremely helpful and showed me around the car and set me up for a test drive. I decided to purchase the car and the gentlemen who delt with the financing did a tremendous job as well. Overall I got a great deal and was able to work with an easy going, no pressure type sales man. I definitely recomend NW Automotive Group and I highly suggest you ask for Shawnta!
Pat and his team were absolutely excellent. This was our first time buying a car and he made the process so easy for us. He explained every step of the process and made sure we didn’t have any doubts about anything. The customer service was A+ and we would recommend Preferred Auto to anyone looking into buying a used car!
Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
I appreciate when people work hard, they do over there at Frontier. They got on my request and called back! I was looking for a car, and it was funny how often you don't get calls back like you'd expect. These guys really do want to earn their business. I also feel I got a good deal on my Expedition. Nice car, good price, good people. Nice experience.
We drove 142 miles with a deal in place prior to arrival. The process went smoothly. The vehicle will go through a detail and the vehicle will be delivered to. my location. That is great customer service!
I just want to say my experience with this dealership was great I have bought a total of four cars at this dealership my last three have been done through Jay Unger he is very professional and always helpful he is not pushy ands helps get the deal that fits your needs I highly recommend Jay. Tim Heizer
Bought a 2006 Hyundai Sonata in 2014. In 2016 car was totaled. Insurance devalued car because it had previous damage to the frame ( not disclosed at purchase) Be sure and get Carfax... don't let them talk you out of it.
There were certain things I was concerned about with my purchase, but I felt in the long run it could be handled when we got back home. We traveled from Wi. to Ohio for this car, because I wanted one like the one it replaced. Turned out it was an EX model which was an upgrade. Great! My wife was a little leery when there was no mechanic's checklist available, but the only problem was that the radio power knob didn't work so you couldn't shut the radio off. we purchased the car & headed back to Wi. & the day after we returned, the CHECK ENGINE light came on. Took it to our mechanic.. oxygen sensor. OK. All in all it was worth the drive down & we ended up with a decent vehicle.
Both John and Pat were very helpful in the buying process. We knew what we wanted walking in the door. They we're able to speed the process along and get us out the door and just a little over an hour. I'm so glad we decided to go to Preferred Autos
This place was extremely nice, Earl, Randy and mike were externally helpful in the buying process, were negotiable and got me in the price range I wanted. They didn’t push or rush me into anything. I’ll be back
Kings DJC is the only place we shop for our vehicles. The Grand Cherokee Laredo and Commander have out-performed any vehicles we have ever owned. Kings DCJ found us the best SUV for the money, end of story. Jordan worked with us on the Grand Cherokee on the phone all day, we showed up and poof, no need to look elsewhere. He did everything he said he would. Mr. Brinkman is a kind man. He put the wheels in motion to sponsor my son's charitable foundation, The My GI Foundation www.mygivets.com and Kings DCJ was given a Combat Wounded parking sign from the foundation. We need a third car and it will be a Kings DCJ vehicle and we already have a nice guy in Mr. Chad Johnson searching for our current need. We go back next year and buy the third Jeep dad has had since 1994. You can buy a car anywhere, but few do the extra work to bring you in at a fair price, with no loan surprises, and I highly suggest buying your investment from Kings DCJ.
I purchased a car here not too long ago and would recommend VIP auto sales to anyone looking for a good quality used car at a fair price. The salesmen are knowledgeable and easy to work with. I had a car to trade in that had a flat tire and the salesmen drove my car to me while I was at work and changed my tire on the trade in and drove it back. They are more than willing to help you in any way possible. This was an easy 5 stars
We arrived an hour before they were scheduled to close and they were still more than willing to help us. About 3 of the staff members stayed late to make sure we left happy. They took extra time to find us the right kind of financing that worked for our budget. Excellent customer service and quality vehicles.
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