Fast, efficient, effective, professional. Could not be better. The waiting area was spacious and comfortable. The coffee bar was good and relaxing and free for service users. Mr. Ellis put me at ease and kept me informed very step of the way.
Aleaya was very helpful and understanding of what I was looking for. Unfortunately the vehicle I went in to see had been sold already but was able to put me into another arrival. Didnt try to pressure me into just any vehicle but one that suited my needs.
The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
I went in for an oil change and tire rotation. My car was also making a noise.. I explained everything that happened to Matthew and the problem was fixed! I also had lunch in the cafe. This was the second time I had eaten there and the food was excellent!
This was the easiest car buying experience that I have had. The staff were friendly and helpful. Luis Fonaeca could teach a class on customer service fundamentals. He made the process smooth and easy to understand. I would recommend Honda of Fort Worth to anyone.
I called Ryan on a Saturday morning about a particular car I saw online. He said he would pull it up front for me to come drive. Upon arrival, the car was there as promised. I drove it and some other cars in the same price point or a bit cheaper. I ultimately decided on the first car. They had done their inspection and replaced a number of things. It was a 2009 Toyota Camry with about 44,000 miles on it. They had replaced all four tires with brand new ones. I definitely feel like I got a very good car and I appreciated the way they conducted their business.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
we just purchased another jeep wrangler from Don Davis, this time it was a 2018 unlimited rubicon. as with all out purchases over the years at Don Davis, we were treated great and thanks toVince in F&I and Jim in sales this time went at easily and smoothly as all our others. I wholeheartedly endorse Don Davis to anyone looking to be treated properly and getting the best overall deal possible
Serbice rep, Tony L, was exceptionsl as was the excellent service he provided. And, the mechanics detail in providing repair was also appreciated. I am very pleased on the running and operation of my car. It really even sounds better! The svc rep was very clear and detailed when asking questions, and, he even took time out to drive my car. Also noted, the next day i had a svc limo come to my house to dtive me to the facility. Curb svc was unexpected! Thank y'all!
Sales Manager Dru and finance team were true professionals in diligently working to get trade in value assessed and car sale negotiated. The process was quick and they accommodated our needs to ensure satisfaction in all facet.
Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
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