I purchased a Jeep from Glenn Colton
. He was professional and extremely accommodating. Glenn went above and beyond to create a comfortable atmosphere. He was very honest and upfront with all information. I have 4 ct. cars in our household and I will defiantly see Glenn for my future needs !!!
If you are in the market for a Subaru, by all means checkout West Herr. I believe this is now our fifth Subaru from their dealership and the experience seems to get better each and every time. Not only do we know we are getting a wonderful deal, but the people are fantastic to work with--never high pressure, always accommodating, and they treat you as if you are their only customer.
The best salesmen and service crew. They all really took the time to listened to what I wanted. Lamar was excellent and was never a pushy salesmen. He followed up with me even when I didn't buy a car on the first appointment. They went above and beyond what any dealership has ever done. Truly genuine people there and freest customer service.
I was very happy with my sales person Tyler, however, not too impressed with one of the business managers. As he was talking, there were times when I thought he thought I wasn't a very intelligent person. If he didn't want to give me a deal he should have said so. Not try to convince me he was. Why did I have to drive all the way back from Olean just to get a little better deal. He could have done it the first time around. I don't enjoy games when it comes to shopping for cars.
Also, when they told me I could pay it off in 50 months with a specific amount of money, when I went to sign all the papers, I was told 50 months was not an option. I was very disappointed that I was misled.
Great coffee and hot chocolate.
very professional group I really enjoyed dealing with your sales person he did a great job educating me on the vehicle that i purchased. i'm looking forward to driving this vehicle for the next few years.
I drive all the way from the Town of Tonawnda because of the always excellent service I have always enjoyed at "Ray Laks". I strayed just once when the facility moved from Orchard Park Rd. because of the extra distance involved.I went to a Honda dealer on Niagara Falls Blvd. and was ripped off with a host of unneeded procedures. Ie: lubrications of every conceivable part of the vehicle. When I complained I was offered a free oil change. My request was only for inspection & tire rotation.
Ray Laks always consults me before doing any extra work.
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