Shortly after entering the building we were graciously greeted by Anita. It was a cold Friday and we were offered snacks and hot beverage. Our questions were answered. At no time did I felt pressured to buy any vehicle. We requested to drive multiple cars and I didn't felt like I was testing their patience by the various requests. The rest of the rest were respectful but Anita stood out, she is the epitome of what it mean to be a great customer care respresentatives
The lot at Carite has a vast selection. I came there with a one track mind and was only going to purchase a Rav4 but ended up with a Nissan instead. So much to choose from, the cars appears clean and well taken care of.
I would not hesitate to shop here again.
Most reliable and awesome car that I have owned !
by Nick from NY
December 21, 2018
Honda civic EX-L is a powerful, reliable, comfortable, stylish car with multiple handy features. I drove cross country with the second biggest size U haul trailer attached to it. I drove through the midwest and through mountains, Civic had enough power to pull through... not a single problem in almost four years that I have owned. Only thing that I did not like was that , you pay Honda for everytime you service the car. And the only other annoying part was a company that wanted to sell me warranty for my Honda till this date... all things considered I am a Honda customer for life now.
I walk through the door and a lady by the name of Anita Howard : openly welcome my husband and I. Explained how the company worked and was willing and helped in every way. She was pleasant answer all our questions. Made us feel at home and made this a wonderful experience. Went up and beyond her call of duty! I have already spoke to some of my friends and they are going to look at cars there.
GREAT experience from the moment I walked in to the moment I drove off in my new car. I worked with Annetta and Sean which they made my experience so easy and smooth. Thank you so much for the great customer service, I love my new car
I just picked up my new car at CarMax of Hartford and, I have to say, this was the best car-buying experience I have ever had. I had found a Ford Explorer that I wanted to see on their lot. I put a hold on the vehicle on their website, very early in the morning. By 9am the same morning, I was contacted by Rocco Toce, the most awesome sales person around. I have bought many vehicles through the years and he is the top of the list! We went to look at the truck and he had it clean and ready for us to test drive. We loved the truck but it just didn’t have all the options that we were looking for. I found the exact Explorer we wanted in New York and Rocco jumped right in to help us transfer the vehicle to Hartford. I have to admit, it IS a leap of faith to pay the transfer fee upfront before even seeing the vehicle in person. Rocco jumped in and took over. He spoke to the other CarMax and had them check every part of the vehicle out. I felt very comfortable after he called and told me the truck sounds good. My Explorer made it to Hartford very quickly and Rocco immediately checked it out and let us know it was perfect! I went to see it yesterday. It was beautiful and in the best shape. Rocco took us through the entire car and never rushed us through anything. He sent our Explorer to detailing while my 2009 Silverado was appraised. I received a fair price for my trade and the deal was smooth and handled professionally by the staff. I’m pretty sure I have not had a better car buying experience. Rocco and the team at Hartford CarMax could not have done more to make our experience the best. I did a ton of research about CarMax like I’m sure everyone does. I drove over an hour to work with them and I am so glad I did. We walked out of there with a great, shiny Ford Explorer and the greatest car buying experience!
Needs more "oomph"
by Kathycat13 from Spokane, WA
November 14, 2018
I like this car, love the color, like the style of the car; only own manual transmission vehicles, and I feel like this Honda does not have quite the get up and go that my previous Celica had (manual tran); it is a very cute/pretty car, however. I do feel that the computer causes more financial strain than is necessary; constantly getting a glitch, which if I have to take to dealer to fix, can become expensive.
I had been looking for an older model Toyota 4Runner for 6 months and was about to give up. All the vehicles I found (none of them were at this dealership) were either in need of thousands of dollars of repairs or they all had rotted frames. John and Jay were great. They had the exact vehicle I wanted and didn’t even flinch when I insisted on taking it to be inspected by my own mechanic. My mechanic only found a few minor things wrong with the truck and informed me the frame was in great shape. They fixed everything that had an issue without a blink of an eye and I couldn’t be happier. I would highly recommend this place. They will definitely do right by you.
I bought a used 2014 toyota sienna from derek and jeff, it was a very comfortable and enjoyable experiance from the time i got there until the day i brought my car home. Great friendly guy's and they really paid attention to my need's.No stress and great car's at great prices.I would recommend people to go there you'll be very pleased. Thank you for all your help!
Fabulous car for the money. Best new car I owned.
by Eco man from NH and MA
December 5, 2018
Great mileage. CVT transmission with ECO mode enabled - I get 40 mpg combined hwy/off hwy. Very quiet - my passengers think it is electric, the engine noise is that low. Quiet road sounds as well. Very reliable, 70k+ miles and only one serpentine belt replaced outside of normal engine/trans lubes ,brake fluids. Great get up and go - drives like a comfortable sports car. SE model with fabric seats - no complaints here. Hands free w/BT works great. I have the 6" touch screen w/side/rear cameras - very nice. Well balanced, great handling. No I was not paid to write this and yes I have really owned it from new and put all the miles on it myself.
Have been eyeing a cupple on the lot .....got all im looking for.....just have not been able to get to see and test drive yet.....they have not pressured me for info or sales ..if they have what im looking for at the right time....i will follow up and continue the process...
A friend of mines told me about this dealership because her son brought his Audi from them. I decided to go and check them out after work. Believe it or not they actually have some very nice high end vehicles. I did not think that I was going to buy a car that day! But from the big Hello from the staff there and the low pressure buying experience. I walked out with a 2015 BMW 535I, I love my car!!!
As expected the Honda Civic 2015 was reliable
by SarahN from Kansas City, KS
January 2, 2019
I leased this vehicle for 3.5 years. Never had any issues. Avg 37mpg. Great car for my 50 minute commute. Just needed a bigger vehicle otherwise I would have purchased.
Tru Auto Mall is the definition of a Top Notch dealership! Not only were the car selection amazing with a wide variety they also provided excellent customer service. Denis went above and beyond to make sure I purchased the right used car for me and my family. He gave me suggestions and his advice, but was not pushy what-so-ever. He also accommodated every need I had. Once i fell in love with my 2015 Acura TLX Tech the process was absolutely painless. Like it was true good to be true lol so quick and professional. Great financing options! I would recommend Tru Auto Mall to anyone who is looking for a new or used vehicle. Can't wait to my next upgrade because i'll definitely purchase with Tru Auto Mall again. (Trust I was shopping around, test drove numerous cars but nothing compared)
I always buy a Honda
by Honda Fan from Kingston, NY
December 28, 2018
I have always bought Hondas. I have owned three Accords and now I own a Civic. They are the best cars and they last forever. I like the feel of driving a Honda. It is low to the ground and I feel I have a lot of control when driving.
Customer service exceptional , Denis thank you for everything you have done! We where looking for our 2013 Mercedes S550 for 5 months until we came across tru auto. and let me tell you they made it an easy process im very happy to have done business with these guys.
by Cookie from St Louis
December 8, 2018
The car is small but a great car for a good price drive smooth and love that it has a camra the workers wer nice and friendly
Had a great experience dealing with Sullivan Honda.
by Spike624 from DealerRater.com
December 5, 2018
Dave Paolino was a great and considerate salesman and was available whenever I needed him. Definitely would recommend this dealership and Dave in the future.
Honda Covic is the best car I’ve ever driven!
by Lmoxey from VIrginia Beach Virginia
January 4, 2019
I love my Honda Civic from Hall Honda Virginia Beach! It is comfortable, looks great, drives well, and has great gas mileage. I have had no issues with the car and the dealership has been awesome with routine maintenance and any other questions I have had. I get compliments on my car all the time and I wouldn’t pick a different one!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
One of the best cars for the money.
by Noodleholic from Minneapolis, Minnesota
January 14, 2019
This car is great on gas, performs well for a commuter car, and is very reliable. CVT is great and helps you save gas. My next car will mostly be a Civic.
Mr. Salmon, a.k.a. Fish, listened to us and met our needs from the beginning and throughout the shopping and buying process. Also, kudos to the dealership: We felt a sense of community among the entire staff in that if Mr. Salmon wasn't there when we stopped by (which we did several times), someone was always available to us. Fish allowed us all the time and information we needed to make a decision. We liked that.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.