The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
My salesman, Richard Acosta was wonderful and answered every question that we had. The dealership didn't have the color car that I wanted so they searched and found one. Someone went up and got it from the other dealership the same day at no charge. So far I love my new Atlas!
Bought a new Accord from John Eagle Honda, and have never had a better dealership experience! Everyone was incredibly nice, and helpful. Usually I get irritated when shopping for a car, but JEH made the process a breeze!!!
I talk to one of your Sales Manager who was quite helpful in discussing couple of Toyota Corolla in your show room of 2017, however, I have postponed for a month to purchase and will definitely contact if I am ready to purchase.
Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
Robert Doolittle provided an excellent sales and service experience for us with our purchase of a new Pilot. Most impressively, he got us out the door as quickly as he could on the day of purchase/delivery because we had 2 young children with us and the visit went past lunch time. He then followed up by driving to our home the following business day to spend time orienting us to all the vehicle settingx and features. He has been in constant contact to answer questions and concerns during this first week. We love the vehicle as well as the service he has provided.
Robert Doolittle was great to work with. He was knowledgeable, customer obsessed, and made the process easy and low stress. I will recommend him to my family and friends.
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