I was looking for a used car of a certain brand, and there was one available at Fowler. I contacted the dealer and Denise got back to me almost immediately. She readily answered any questions that I had and offered to provide me with any information I would have liked. I was going to make this purchase from out of town and was looking for a local mechanic who knew this brand. I had trouble finding one but Denise was able to get me names of several who work on European cars. Unfortunately, the car sold quickly (which I absolutely expected it to because it was priced well). Denise got back to me to tell me that the car sold, when she really had no obligation to do so. This is what is called great customer service and something that is sorely missing at a lot of place. Given the opportunity, I would gladly do business with them.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I wrote a review on the General Manager, Sales and Finance folks earlier this week, but failed to note the assistance I got from Scott in Sales as well. He assisted under the previous GM when I was in Fowler in mid-July and before I was able to make a deal in August. I appreciate his help as well! I know he's a great link for the new General Manager in this transition period.
Most importantly, I failed to acknowledge the fantastic receptionist - WALDI! I consider her the FACE of Fowler VW and she's a great Public Relations gal!
Thanks again to ALL of you!!!
Johnny Mahsetky was awesome! He had our vehicles we wanted to look at ready to go at the front so we could test drive them. We have to small kids and he understood, he was able to get us in and out quickly. We had been looking for over a year for our perfect car and he nailed it! We love our new CRV and couldn't be more happy with our purchase! The other staff is extremely friendly as well great place to buy a car! Thank you!
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