We bought a used car and were happy with our purchase. Bashir was a good a salesman and showed us a few options we hadn't considered that were in our price range. We ended up getting one of the cars he offered to show us. He offered a 24 hour test drive, which was great for us. We found one minor issue that needed to be repaired in the process and the dealership took care of it before we completed the deal.
The finance lady was nice and answered all our questions. Completely happy with Ms. Nava.
I didn't like the back and forth on the price negotiation. My suggestion is do what we did. Get a quote, then decide what you are going to pay and give them a "take it or leave it" offer.
I was a little disappointed that the repair I mentioned earlier took all day and that my wife's phone call for a status on it was slow to be returned. Also, when we picked up the car, the temporary plates were not already on the car. Minor issue, but it would have saved us 5 minutes if the car was ready to drive out when we arrived.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
We were in Houston looking for a used car for my daughter and we ended up with a new car. Our sales associate was Jesus Garza and we were so pleased with him. He was very knowledgeable. No pressure. He made the experience so much more pleasurable
Good service at Big Star. I don’t particularly like dealerships, but they listened to me and my concerns about what I was looking for.. Many times dealerships don’t truly listen to the customers needs and wants.. I guess they stand by their slogan.. Leo was great and gave good service..
I purchased my 2018 Honda Accord here and I have to say , it was a pleasant experience. My salesperson Brayan Vasquez was very friendly , laid back and most of all , he never pressured me into anything. Highly recommend this dealership
I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very upset, but thanks to the sales manager Ammar Sheikh that saw my frustration on my face, he was the only one that seems to be concerned about my issue. I try to talk to the service manager, but he said that he was too busy to talk to me. That was very rude of him to say that, when I know that he was not busy at all. I just wanted to say that you should have more friendly staff like Ammar Sheikh working there in your company. Also, Mr. Rene was very nice to me.
by Satisfied lady new to Honda brand from DealerRater.com
November 4, 2018
Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked for all additional needed maintenance and notified me of the cost. Very happy with his assistance and the dealership
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