Overall lack of management skills. The mangers are rude and condescending..... I was sold a truck with multiple open recalls after I left it there for a week to get them taken care of.
They did not make good or follow through with other promises as well.
I went in for an oil change and Tyler couldn't have made my experience any better! From the moment of opening my door to giving my keys backs, he was polite, energetic, and extremely knowledgeable. Thank you Tyler for making my morning a great start!
They spelled my name wrong and couldn't finance $9000.Then they tried selling more expensive cars. Took over five hours to leave dissatisfied. Ford got me financed four $17500.00 the next day. My FICO score is 729.
I was out looking for a new car.Not really going to purchase one that day, but
my salesman Mike Chittum was so friendly ,not pushy, but showed me several
crv's and explained the differences in each. I felt so comfortable with his knowledge and genuine care , that I purchased one that very day. Mike has followed up with a thank you call, and to ask if I had any questions. Financing went
smoothly as well and everyone there was so friendly. My very best car buying experience. JoAnne R
Yasmine has been my service rep since I purchased my 2013 Honda in 2012. She is knowledgeable, friendly, and puts the customer first. I have never had my service done anywhere except this location and plan to continue to do so. Yasmine is the main reason that I walked into AutoNation last week to purchase my new 2013 Honda CRV. I am very particular when it comes to the care of my car and the relationship that I've dealt with Yasmine over the past four years makes me confident but I want that relationship to continue. I have never felt that my car could have been in better hands. I'm actually looking forward to my new cars first check up in six months. Thanks Yasmine!
I like Acura of Columbus,
even, I guess, after every single employee I knew there
from the Sales and Service teams to the various managers and officers
has been either
moved, transferred, fired or replaced.
(So I'm kinda forced to 'start over' with all new names/faces/teams...
whether I want to or not.)
PS- I am officially going to quit liking Acura of Columbus
if people keep calling my house at night to ask me
how much I like Acura of Columbus.
It's stupid, and is absolutely counterproductive.
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