Natasha was excellent in understanding our goals for purchasing our new Honda Pilot including our list of "wants" and "pricing". She is an excellent sales person and Hopkins Honda is very fortunate in having her to represent their establishment. Not only did she follow-up on key issues regarding the selection of extra's but also on the final pricing. Her knowledge of how the vehicle preforms (new safety features and electronic devices, smart phone hookup, etc.) was definitely evident after she spent a good hour with us before we left the dealership with our new vehicle. Excellent job Natasha!
the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
I had a very good experience at Inver Grove Honda!! Royce Phung-Vuong was my salesman and he was great! Wasn't pushy, very knowledgeable, and was a pleasure to deal with. Would definitely recommend IGH!!!
I love my car
by Channeling Danica Patrick from Lincoln, Ne
January 11, 2019
I had to order this since it has a 6 speed manual transmission. It shifts like a dream. The only thing is I am shorter and the seat is built for a larger person. It has heated raciing mirrors, an absolute must in the midwest, a killer radio and an amazing heater. Tight handling and hugs the road.
Andrew Weist was very knowledgeable, professional, courteous, and personable. One of my biggest pet peeves are pushy salesman. Andrew was anything but that. He was helpful and patient. He seemed like he really wanted to help us figure our what we were looking for. Jeremy Young assisted us with the financing and was the perfect compliment to the level of service that Andrew started us off with. What a team! Jamie Kohn helped over the phone with some e-pricing and differences between models before we visited the dealership. She was very educational and friendly. I will recommend them and Inver Grove Honda to anyone considering a Honda purchase. Thanks for a job well done. Paul and Kate
by Pilsbury24 from Fishers
January 7, 2019
I have had several Honda and they just keep getting better. This 2018 hatchback is the best civic I have driven to date. Its quiet, quick and the cvt transmission seems to be better than the three previous models
We desperately needed to replace our thirteen year old minivan. Collette was extremely helpful, kept to our budget, and provided us with honest answers. The used vehicle options and certified pre-owned options were plentiful. We will be recommending Inver Grove Honda to anyone we know who is in the market for a new vehicle.
Power and style
by Drivefun from Buffalo
January 6, 2019
Purchased the Civic Hatchback sport. Perfect amount of style and power. Excellent on gas mileage and it’s just so much fun to drive. A great car at a great price.
I was pleased with the customer service experience. All of the employees were helpful. They answered all of my questions. They make sure that you will be comfortable with your decision. I highly recommend this dealer
by Efl26 from Rochester, MN
January 3, 2019
I really like this car. Great gas mileage and reliable. The electronics are great and easy to learn. Looking forward to driving this car for a long time.
One of the best experiences we???ve had at a dealership!
by HeatherBrew from DealerRater.com
October 19, 2018
My husband and I went to a couple dealerships before going to Inver Grove Honda but didn???t receive the same hospitality we did here. My husband needed to trade his Jeep that we had purchased only 7 months ago for a truck. Since the Jeep was brand new we were upside down with the negative equity. Our salesman Moe did a great job helping us get a great deal on their slightly used Ford truck they had on the lot. Moe was extremely professional and made us feel at ease. He even bought us food from next door while we waited! Will definitely go back and recommend to everyone we know!
by no honda from bellmore,ny
December 28, 2018
i leased a 2018 honda civic. i had it for 2months.on the ny state thruway on chrisoms eve. it suddenly rapidly accelerated causing me to crash 500 feet into the woods. i begged honda to please investigate the car to see what malfunctioned. a woman name marion(a highly trained robot) pushed it under the rug. they will clearly wait for deaths to occur before they review it. don't let that be you and your family.
From my initial internet connection with Kari, to working with salesperson Julye -- I have nothing but positive things to say about my dealings with Inver Grove Honda. I will definitely not hesitate to refer friends/family/coworkers to I.G.H. for their next vehicle purchase. I can't wait to drive my new CRV home. Thanks again for the excellent customer service.
First new car I’ve bought in a long time
by Josh 7 from Pomfret, Maryland
December 28, 2018
I had a Honda years ago. It was a great car but had to trade in for a bigger vehicle. Driving a new Honda was even better than I remember. Very happy with my purchase.
My Pilot was repaired quickly and correctly. Kristin at the service desk was Amazing! She was friendly, knowledgeable, and quickly got me a free loaner car to use during my wait.
Sporty, safe, fun to drive
by Sporty Girl from Raleigh, NC
December 27, 2018
I love the exterior and interior styling of this zippy little sports coupe (I bought the LX, which is not the sportiest, but it's got similar lines and looks great). I love all the modern features and it's truly FUN to drive. The safety features really impressed me, as does gas mileage. Just a great, reliable, economical car to own and drive.
My experince was great. Emily had all my paper work ready i was out within a hour with my new car. Ashley was so helpful with showing me all the new gadgets in the car. I would recommend both of these ladies to family and friends.
Most enjoyable car I've owned.
by MikeBPhx from Phoenix, AZ
December 27, 2018
This car is comfortable, stylish, nimble but smooth and peppy. It has outstanding gas mileage. Took a 6500-mile road trip through 16 states with average gas mileage over 41 mpg. It the most fun to drive of any car I've ever owned.
Good selection and sales service was efficient and friendly. Working with me on the extras I had added to the Pilot. This is the fifth Honda I have purchased from Buerkle Honda
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