5+ Star for Sales team. Great experience. Works well with customer. Paper handling and title/registration dept "upstairs" is AWFUL. 1 month from buying and still not received papers. False promised 3 times already saying its mailed out (outright lies). Everytime you call they have excuse for lying previous time. Now my tag expires in 3 days with no papers in hand. That's the "LEGENDS WAY" I guess..
Shawn Lemieux and his helper Carter were awesome to deal with. I said there was no stress involved in this Pilot trade in! I would highly recommend asking for these two when you are in the car shopping market!
I've purchased Jaguars all over the country......Dallas, Chicago, Minneapolis, Miami.....and never has the process been as friendly and efficient as Chattanooga Jaguar. I live in Illinois, contacted Josh Smith and he took care of every detail.....the car was ready for me to pick up....the financing all arranged except for my signature......he spent half an hour going over the XJ's features.....and I was on my way home!!!!.....and I also confess to being a bit on the cheap side and I can tell you that the very competitive pricing was the determining factor in choosing Chattanooga Jaguar! You simply can't make a mistake by dealing with them and I have never been treated as well as by Josh Smith!!
I was shopping around for a new car and I came across a very nice Hyundai from this dealer. I requested information about the car and got an email sent back to me almost instantly. The customer service was above and beyond. Not only did the email quickly I got a phone call as well going jeer everything that I needed and wanted to know about the process of buying the car. They were very nice and I would recommend this dealer to everyone I know.
We recently purchased our 2019 Honda Pilot from Tony Alexander at Victory Honda in Muncie. Tony was very knowledgeable on the Pilot and the options and packages. He answered our questions and helped steer us to the right vehicle for us. There was no pressure at any time and the actual buying process went smoothly and didn't require an all day process as we have experienced at other dealerships. I would recommend anyone to stop in and talk to Tony. We hope our Pilot serves us for many years.
the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
Got callback from sales person within few hours. He was nice. Did test drove and made offer. Unfortunately, vehicle sold when called next day. Service facility is ok, they do service fast, but quite expensive.
We are happy we leased a new vehicle from Victory Sandusky Honda. Our Sales Rep, Jeannette McGory, Leasing Finance Rep, Ken Noser and the opportunity to meet the General Manager Gene Cappo was a great experience. They are willing to work with you and make you feel comfortable. We recommend this dealership if you are in the market for a Honda.
I am dealing with a Mr. David Penata, who is excellent with customer relations and a credit to your organization. He has been trained by the Johanson Company to be creative with ideas to overcome some of the problems we have experienced, and I am pleased to say that because of this he will be the individual that will possibly be closing the sale of a new automobile to this customer. It has been a pleasure to know Mr. Penata and the management should be advised that he should be complemented by his superiors for his excellence in dealing with this customer. Thank You Captain Joseph L. Naselli USCG Active
Trish, Brian and the shuttle driver forgive me I forgot his name but amazing dealership! 5 Star service! Never thought I???d have fun getting my car serviced but I did! Thanks again guys definitely coming back! Thanks again to the shuttle driver by the way top notch service! Definitely telling all my customers to head over to Johnson Honda! Thanks again guys!
What a very pleasant car buying experience! I bought my Honda Civic from Ray Dec 31, 2015 and the experience was seamless. I'm just writing this review b/c I just now found out about this website. There was no stress in buying the car. Ray showed me all of the features of the car and really took his time in his presentation. I felt no stress at any time or when I was in the finance dept. I had a financing offer already but they were able to beat it! Overall, very impressed with the way this dealership followed through from start to finish! Thanks Ray!
We were very please with Mike Moroco and Missy in helping us understand our new vehicle. They were patient and went out of their way to answer all of our questions. We will recommend these two staff member to others.
Everyone was very helpful in finding the right vehicle for me. The salesman, John M. was very knowledgeable about the vehicles and helped narrow down my search and get a deal that was acceptable to me. The finance guy, John L. worked hard to secure the financial arrangements getting me the lowest interest rate possible.
It was a pleasure purchasing another new vehicle from this dealer. Cameron Stevens was my salesman. He was very well informed and attentive to my needs. I will purchase my new cars at O'Brien Motors. They are extremely easy to deal with and customer satisfaction is Number 1 with them.
Best car buying experience ever. I was looking at the dealership in the TriCities. Not happy with trade offer so sent a message to Walla Walla Valley Honda. I was called within one hour. They asked me exactly what I was looking for and expecting. I told them. Bottom line their first offer was $3500 more and the 2018 Honda Accord Sport 1.5L was at invoice. $4000 net different from other offer. I also received a lifetime powertrain warranty.
I walked into the dealer and I never felt like I was having to negotiate back and forth for the car I wanted.
Erick was my salesman. He was as professional and knowledgeable as could be. I am highly impressed. Thank you Erick! I’m letting everyone know.
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