the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
From calling in to book an appointment, entering the service bay, checking in with the service rep, waiting in the customer lounge and finally, checking out - Richfield Bloomington Honda provides consistently good customer service and quality car service. Always a pleasure!
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
Natasha was excellent in understanding our goals for purchasing our new Honda Pilot including our list of "wants" and "pricing". She is an excellent sales person and Hopkins Honda is very fortunate in having her to represent their establishment. Not only did she follow-up on key issues regarding the selection of extra's but also on the final pricing. Her knowledge of how the vehicle preforms (new safety features and electronic devices, smart phone hookup, etc.) was definitely evident after she spent a good hour with us before we left the dealership with our new vehicle. Excellent job Natasha!
I want to thank Natasha for all the help she gave me. I couldn't decided what vehicle I wanted and Natasha was very helpful during the several visits I made to Rudy Luther Honda answering all of my questions. She is very knowledgeable in all of the details. I would recommend her to anyone looking to purchase a new car
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
I was initially looking at Honda Civics from Walser while also planning on looking at used Toyota Corollas. Dan Husbands did an excellent job showing me all my options. He even drove with us all the way to the Toyota dealership to look at Corollas and back to my house to for us to get the old car I wanted to trade in. He was very kind and patient throughout the whole process of me purchasing my first car! Would definitely recommend checking this place out!
I have bought several Honda vehicles over the years from a dealership in North Carolina. I moved back to Minnesota and decided to purchase a 2018 Honda CRV EX. Natasha was my sales representative. Out of all my experiences over the years, Natasha was the only one to explain all aspects of the new car I was buying, from basic operations to the complex options in the vehicle. I was vary satisfied with her professionalism and knowledge. Knowing that I can go to her with any question and get it answered is very comforting.
Our Customer Specialist Dan Nguyen was so knowledgeable & helpful with our puchase. He was efficient & so friendly, made for a wonderful experience. This is the 5th Honda we have purchased here & we have been so pleased with every experience!!
This was the first vehicle my wife and I have bought after living in NYC for over a decade. Sue Lano was very easy to work with and helped us make a decision on a new Honda CRV. She answered our questions well and made everything very easy.
I recently came in to buy a new car. I pretty much knew what I wanted, but with the amazing help of Kevin Davis I got a fantastic new CRV.
I feel Kevin went above and beyond helping me with the whole experience. I’ve never had such a knowledgeable sales person help me like he did.
Thank You so much.
I love my new car.
Thanks to Josh Branham we are now the happy owners of a Certified Pre-Owned Honda. Josh responded to an after-hours web request for information. He answered all questions and setup a test drive. We arrived to find the vehicle clean, warm and running on a very cold January day. After the test drive Josh shared the Carfax and Certified Pre-Owned reports. We easily reached agreement on purchase price and drive the vehicle home. Josh Branham of Buerkle Honda is knowledgeable, responsive and professional. I highly recommend him when purchasing your next vehicle. Also a special Thanks to Tom Kulstad for handling the paperwork end of things
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