Shahnaz was professional and kind from the moment we arrived at the dealership. We took a long time deciding on our car and Shahnaz never made us feel rushed or pressured. Thank you Shahnaz for being such a positive and helpful person throughout the whole process.
My wife and I wanted to take the time to write this review for those of you searching for your next car and to thank Frank and Sierra Honda for a great and hassle free experience. Cars.com was a great start, lots of great info and then it allowed us to pick dealers to continue our search. We picked a few but let me be clear, Frank at Sierra Honda was THE most honest, forthcoming and straightforward sales person we???ve ever dealt with. We went locally to see the car we wanted but the experience with Frank and Sierra Honda was so seamless we drove an hour plus away to buy it from Frank! We were greeted like family and treated like family too all the way through the process including the dreaded financial office. Franky was great, clear and concise and just like that we were done. I enjoyed researching and learning about the car we wanted to buy and even all the emails and texts with several different dealerships. But it was time consuming. Now we know! Simply put don???t waste your time, just call Frank at Sierra Honda! Thanks again Frank, Franky and team!
This is the second vehicle I have purchased from Sierra Honda in the past 28 months. If you are in the market for a vehicle then go see Frank Gray in the Internet dept (same sales person for both transactions). Their service department is good as well-I???ve had good experiences with Tina Ming for maintenance. They also have a cafe there to kill time and they will text you updates while your car is being serviced. I have always been treated fairly, great deals and service all around.
This is my second time purchasing a Honda with Frank. There are numerous Honda dealerships in my neighborhood but we chose to drive over an hour to give the business to Frank at Sierra Honda. The reason we chose Frank was because he???s very honest, straight forward and great pricing. I have dealt with many dealerships through my life time and a lot of them likes to attract customers to come in with an attractive pricing and they didn???t honor their price at the end. It???s never the case with Frank and that???s why I have referred a lot of my friends to him! I do not like the car buying process... it???s very time consuming and hate going back and forth with dealerships. However, Frank made it very easy for us! We were in n out in less than 2 hours! In addition, we already negotiated the price in email prior arrival therefore no more back and forth between dealerships and us! I would highly recommend Frank to anyone who is looking to buy a Honda. He won???t disappoint you...
first of all, I thank God that I've got a good and very honest salesman From the person of Mr. Fred Kabrite who assist us with all the politeness and not pushy type of person in dealing. he gave us great time for choosing the right car and great time in dealing. he is our man.
Moe Halawa is the man to see. The customer service experience he provided was so amazing. He had work with us to ensure we got we came for and not to leave the dealership empty handed. I would definitely recommend him and Honda of Pasadena to friends and family. Go Moe!
Moe was EXCELLLENT. Made a smooth, positive car purchase experience. He was not pushy, knew his cars, and very patient. He was very personable and resposive! I bought a honda accord coupe 9 years ago and got a second honda to replace an infiniti. The car is AWESOME Honda 2018 EX-L Sedan
Had a really good experience. Eamahn Zahedikia was very accommodating and guided us through out our buying experience. The communication was great. Eamahn has outstanding customer service and highly recommended. Very excellent at helping getting into a vehicle that suits our son's needs.answered all our questions and quickly got back to us with good results. All I can say is: HONESTY...INTEGRITTY...RESPECT...EXCEPTIONAL CUSTOMER SERVICE...are the words that come to mind. He deserve not only a 10 but a 100 and special mention also the dealership (Norm Reeves Honda Superstore West Covina). Special thanks also to Maurice Huynh who did not leave us behind. Date of purchased: 10-06-18
I went into Norm Reeves after being discouraged by another local dealer. I was already stressed and anxiety ridden throughout this process. Jimmy was an amazing help and made the buying process easy! As a new grad and first time buyer i was extremely overwhelmed but he assured me that any deal good for me would be good for him. He pushed to make sure I got everything I wanted, made the buying process comfortable and was not pushy like I had experienced before! I would recommend Jimmy Bermudez to any of my friends and family looking for a car! He is the man you want to go see! Especially as a female!!! This is extremely Important to feel comfortable! If you are looking for a car please go see Jimmy he will make your experience amazing!!
This is the 2nd time i bought a Honda from John Gomez and nothing has changed!.. he is exceptional, knowledgeable, friendly and uses his resources (co-workers) wisely.. Norm Reeves has been very good to me and I will continue to seek John Gomez when i visit the dealership!! gracias lc
Jeff was very patient and friendly. He sold my dad an Accord back in 2008, and his excellent customer service helped my dad to remember him ten years later. I recommend you ask for Jeff when you???re planning to purchase a car from Sierra Honda.
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