Natasha was excellent in understanding our goals for purchasing our new Honda Pilot including our list of "wants" and "pricing". She is an excellent sales person and Hopkins Honda is very fortunate in having her to represent their establishment. Not only did she follow-up on key issues regarding the selection of extra's but also on the final pricing. Her knowledge of how the vehicle preforms (new safety features and electronic devices, smart phone hookup, etc.) was definitely evident after she spent a good hour with us before we left the dealership with our new vehicle. Excellent job Natasha!
Sent an email inquiring about a vehicle and got a response. Responded to dealers email asking about hours of the business to possibly schedule a test drive and received no response. Recommend calling or just stopping by to look at a vehicle.
As Brit’s new to the US we needed help navigating buying a new car. Morrie’s were fantastic through this process and helped us every step of the way. A special shout out to josh who was kind, patient, informative and great to deal with. We love our Ford Explorer and recommend this car and dealership highly.
the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
Was impressed by the quantity of preowned certified vehicles available. A representative from the dealership contacted me within an hour to answer my questions. Haven’t found exactly what I’m looking for...yet, but would be happy to work with ‘‘tis dealership.
I was initially looking at Honda Civics from Walser while also planning on looking at used Toyota Corollas. Dan Husbands did an excellent job showing me all my options. He even drove with us all the way to the Toyota dealership to look at Corollas and back to my house to for us to get the old car I wanted to trade in. He was very kind and patient throughout the whole process of me purchasing my first car! Would definitely recommend checking this place out!
Our Customer Specialist Dan Nguyen was so knowledgeable & helpful with our puchase. He was efficient & so friendly, made for a wonderful experience. This is the 5th Honda we have purchased here & we have been so pleased with every experience!!
I went to dealership to explore Pilots. Austin scheduled a test drive and was very knowledgable. I enjoyed working with him. He was patient and friendly. I highly reccommend Austin.
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