Working with jeff Williams has been GREAT. He has been so helpful and on top of things with our new van even long after the purchase was finalized. I really appreciate everything the dealership has done for us
Well you get lots of help when you're looking to buy...get car home find things that don't work, contact your salesman by phone and email get no response. you would think that they would make sure everything was working before they put the car on the lot
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was a long time Tricket customer and was not sure I was going to continue with Music City Honda I had not been real impressed with some of the changes Robert changed that. He was kind, pleasant and helpful. A real professional. He restored my faith.
Scott & Dana were incredible to buy a car from! We've never felt so welcome and comfortable at a dealership, and they made the process so easy and stress-free that we want to go back! Scott made the negotiation and loan process quick & as painless as possible, Dana kept our (crazy) 3 year old entertained while we filled out all of our paperwork. I hope we won't need another car in the near future, but if we did, we'd be checking out Cars West's inventory first!
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
Our Sales consultant Brian J. Stanley was excellent.
He made the buying process quick and easy.
We left well informed about our new vehicle.
We would recommend him to our friends and family.
Pat and Bill
My wife and I went shopping for her a new car and was greeted by Nathan Carr. We told him what we were looking for and our budget. He found The SRV that had what we wanted on it. He knew a lot about what he was selling and answered all the questions was very professional great salesman. Very good dealership to deal with
Micah, Rob, and Vincent were wonderful. Would definitely recommend to go see them if you're interested in Hondas. Very large selection of inventory and clean looking dealership. I was referred to Micah from a friend that purchased from him as well.
This was my first car buying experience, on my own. I was quite apprehensive, as I had heard horror stories about people being pressured to buy what they really didn't want by pushy salesmen. Ben Auert was friendly, professional, and patient. He took his time and made sure that I understand every part of the car buying process. At no time did I feel pressured or bullied. Ben even took the time to help me get the bluetooth/UVO app set up in my car. I now have a my first new car, a 2019 Kia Soul, and I couldn't be more pleased! Thank you Ben and Universal Kia!!!
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