I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
Quick, answered all questions, explored wants/needs, took good care of me. Ron was awesome, he had 3 deals going on at the same time but checked in with me and knew I had limited time. He got me in and out of the whole transaction in about an hour.
Great car selection, not the best customer service
by Joe from indy
December 11, 2017
Searched for a car online and went into the dealership knowing exactly which new car I intended to buy. Great facilities and inventory. However, it's clear that the staff isn't used to seeing folks of different ethnicities. I received several pointed questions asking where I was from, comments on my accent, and questions about which languages I spoke. All of which were quite comical as I was born and raised in Indiana, with parents and grandparents also from the Midwest and have the most "Hoosier" accent around. Ultimately I was able to ignore the rude comments/questions but left wishing I had given my business to another dealership. But the deals at this location are much better than the ones on the north side, so that was the ultimate decision-maker. North side treats you right, but the south side is better value in terms of cost.
by Steve and Christina Sutton from Whiteland, Indiana
August 11, 2018
Darla, Steve and Josh went above and beyond on sales/ customer service!!! We closed the place down 2out of 3 visits and they didn’t rush us or seem put out!
We had been looking at Honda’s and were pretty determined that that would be our next car. Luckily for us, the Honda dealership we visited was too worried about closing and just seemed to be ready for us to go! We went into the Hyundai dealership thinking they were closed and we would just compare the Accord to the Sonata. Much to our surprise, they were still open and didn’t rush us or pressure us! It was a Saturday and they encouraged us to take an extended test drive to make sure that was what we liked and to research the ratings and such! We did and when we came back on Monday they were able to locate a model that had all that we wanted with a lower price!! Tuesday we drove our new car home with an extended warranty and gap insurance too! ( we usually never get all that)
Hands down it was the best car buying experience we’ve ever had!!!
Thanks again Darla, Steve and Josh!!
Got a very nice car for a very nice price. This is my second Camry from Ed Martin Toyota and it probably won't be the last. My salesman, Fred Holmes is a big part of choosing Ed Martin as a dealership. He listens and helps make choosing a car stress free.
I had been shopping for a car online for a few months when I came across a 2016 Mazda 6 at Omega Autosports. The car was priced lower than any other similar vehicle I could find online. Mike Galford made the buying experience both easy and fast. I was in and out in less than an hour on a Saturday.
My wife and I bought a Certified Pre-Owned Honda Accord Hybrid here and have been in awe of this dealership ever since. Scott Hiller is wonderful to work with, helpful and efficient. We definitely will buy our next Honda Hybrid here.
Great customer service! Pleasant environment and friendly people. All service options were explained to me in detail by Marshall. This made my decision much easier. A dealer is only as good as its service dept.
Pick your vehicle, fill out the credit app online for approval in minutes. I was in and out in no time, the quickest financing at any dealership I have ever been to! Great service! Great prices! Great vehicles!
I was very nervous about going to a dealership to buy a car because of all the horror stories I have heard about high pressure sales tactics. I can honestly say that Michael at Ed Martin Nissan stuck by me through the entire process. I never felt pressured or made to feel silly for asking so many questions. I will highly recommend Ed Martin to all my friends.
About a month ago I came looking to trade my old vehicle in for a used car. The salesman I worked with, Josh Arnold, did a great job asking questions about what I was interested in and my budget. He was very friendly, knowledgeable about the cars on the lot, and genuinely interested in making sure I was happy. I ended up purchasing a used Cadillac, which I am very pleased with. I never felt pressured, got a very fair price on my trade, and was able to work out a deal I felt good about. The entire staff was pleasurable to work with. If you're in the market for a new or used vehicle, I recommend seeing Josh at Lockhart Cadillac in Greenwood.
This was my second time buying a car at Honda Fishers. I not only came back because I love Honda cars but also for the great customer service that I received from, Rick. Both of my cars that I have purchased have been from him. He is straight forward and will tell you the truth about the cars there. I trust him as my car salesman which speaks volumes on the type of guy he is. He made the process easy and painless both times I’ve purchased a car. I have no doubt that I will be back to purchase another vehicle from not only this facility but also from Rick.
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