Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
Although I haven’t made a purchase yet, the dealership seemed very friendly and willing to help. I didn’t feel pressured or judged. They were willing to help and find similar types of vehicles I was looking for. I will keep them in mind in my future searches.
My experience at Pohanka Honda was absolutely fantastic! We stopped by to ask questions on how trade ins work and we were met by the sales rep. Alon, who provided us with exceptional customer service. With the manager Kingsley Kwakye they were on top of their game, they made us feel welcomed and truly cared for us making us comfortable in every possible way. They answered all our questions, Alon found the exact vehicle we were looking for and two or three days later we were driving it. Now I understand why Pohanka Honda is number one. The next car purchase for my sons will definitely be at the same place. Keep up the good work Pohanka! Patrick & Genevieve Tshiteya
Pros: Good clean facility, many choices, flexible hours, professional staff. Cons: Vehicles considerably overpriced--many times more than the dealer, trade in vehicles considerably underpriced. For instance, the Mercedes Benz S500 that I wanted was priced $2200 more than the local dealer and they offered me $17000 for my vehicle which I sold two days later for $25000. For those reasons, this is a good place to research different types of vehicles but buy only after checking at a local dealer.
WOW Pure Car Buying is different kinda dealer. This was a great experience. I was looking for a Honda Odyssey because me and my wife saw how good the reviews are on the Odyssey's so we saw Pure Car Buying and they have the really great prices on there vehicle's. We are Truly happy with the service and our new van. Thank you guys!!!.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
This is an amazing company , has amazing customer service , and the staff are so helpful, I recieved help from one of the managers Mahtab, she’s very helpful and is willing to go an extra mile and help you out :) haha no pun intended! Amazing company , highly recommend
Even after I purchased my new Mercedes, Fred’s Staff called me and made sure if there was a corncern or anything I needed. This place is the most knowledgeable and professional. They really took care of me and it amazed me to see people who actually like doing their jobs right. Thanks to the Fred’s Staff I will always be a customer !! I recommend everyone to stop by even if you don’t want to buy a car.
I went to Fred’s and they instantly treated me like family and they got me my dream the same day. I got a Mercedes Benz CLA250 three months ago. The owners each came over and checked on me, ensuring I was having the best car buying experience possible. Today I came by to have a simple thing looked at and instantly they took care of me. The owners came to personally check on me and ensure I was taking care of. If you are looking for a luxury vehicle, they got you covered hands down.
This is by far the best dealer I have ever visited. The staff was great they treated me like family. The vehicles are exotic, well taken care of and reasonal prices. This is my new dealer for all my vehicles to come
The crew at Fred's Executive Auto were exceptional ! Tony and Mahtab were very personable and knowledgeable on every question I had about the vehicle. I love my New 2016 Mercedes-Benz S550 I would definitely recommend Fred's to anyone out there looking for their next dream car. No tricks or gimmicks. Overall great experience !
I just got a 2015 Dodge Challenger from Fred's Executive Auto for my birthday as a gift from my girlfriend and I would like to say the staff was friendly, they went above and beyond to make my moment a memorable moment , and I would definitely advise and recommend it to anyone who is looking to buy a vehicle. Excellent service and very Welcoming.
Excellent service I had a good experience working with J.J. I think I will refer a friend to this dealership in the future. Excellent service .
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.