I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
Vic Bailey's Internet Sales Mgr, John Carter, was very responsive and easy to work with. He got me all the information I needed and helped me work with their Business Mgr to get the deal put together I needed. He made the whole negotiations and purchase quick a simple since we new exactly what we wanted.
GORDON MCEACHIN IS AN AWSOME SALES PERSON. I CAME TO HIM WITH PROBLEMS THAT I DIDNT THINK THAT HE WOULD BE ABLE TO HELP ME WITH AND HE JUST......DID! NO PRESSURES... NO JUDGEMENTS... JUST TOTAL AWESOMNESS! ALSO DELT WITH DALE WARD. HE IS THE SAME WAY! NO PRESSURES. NO JUDGEMENTS... HE EVEN HELPED ME PICK THE CAR THAT WAS BEST FOR ME! 😀 I WOULD ABSOLUTELY RECOMMEND THIS DEALERSHIP AND THESE TWO AWSOME PEOPLE! THEY ARE FANTASTIC!
Wow. I am going to start off by saying that the people who work here are just genuinely good and honest people.
I was buying a new Jetta after returning my Jetta for the TDI settlement. As an out of town buyer I was originally nervous about driving 2 hours to a dealership with really low prices. Kristian roof made the out of town purchase very simple, and ensured me that they are reliable in their prices. The night before we were going to drive to get the car, we experienced a hiccup and was able to talk to the General Sales Manager, Wofford, at 10pm on a Friday night. He was available and quick to get back to us, and very accommodating. Buying the car the next morning could not have gone any smoother. There were NO surprise fees or problems purchasing the car. Kristian and Wofford were a pleasure to work with.
This brings me to Patrick, the finance manager. Patrick was great to work with the day I bought my car. One week later he was willing to talk to corporate about my TDI settlement problems. AND he spent 2 hours talking to my DMV when I returned home when they tried to overcharge me. This really shows that they care about their customers even after you buy the car.
The customer service at Vic Bailey VW cannot be matched. Their prices were the lowest in the area, combined with their honesty and amazing customer service, I cannot imagine buying a car from anyone else. I would suggest Vic Bailey to any out of town buyer! Thank you!!
After doing my due diligence on a 2018 CR-V touring, all I had to do was find a dealer that would give me a good deal and Breakaway was the best of those who I worked with. They made it an easy buy and Brian got me a great deal on the tinting that I wanted with their outside place they use. He took care of me in all aspects of the process. The only negative was the guy in the business office. We felt like he wasn't totally prepared for the sale and rushed through the process. When it came to the extended warranty offer ( ridiculously expensive) he made us feel like very uncomfortable why we didn't want it from them. I love all of the new safety features and this vehicle might be the best one that I have ever owned. I did find a much cheaper ext. warranty from another Honda dealer in MA (on-line Honda forums) that would fit in our budget for about 1/3 the cost - not as inclusive but very good and from Honda. You can wait until 1 day before the car's 3 yr warranty expires and still buy it.
great salesperson and so far a terrific dealership
by jra from DealerRater.com
November 26, 2018
Just bought a 2018 Accord and couldn't be happier, albeit i just drove it home. Nevertheless, the purchase experience was one of the best I've had and I've purchased about 23 cars to date. Look for Christine Brunt. Knowledgeable about her products and a pleasure to work with. After 12 years she knows the Honda line inside and out and proud and happy to sell the cars and the dealership. As I said I just came home so i don't know how Breakaway will perform over the long haul, but first impressions are great.
When it was time to buy our 4th Honda, we knew exactly who we wanted to buy it from--the guy we bought the 3rd one from 17 years ago: Malcolm Sanchez. (We had traded #3 for a Toyota Prius in 2012, but decided it was time to go back to Honda for a CRV.) Malcolm was really happy that we remembered and asked for him after so long, and we were just as pleased with the process as we had been in 2002. Malcolm's name is not listed below in the drop-down, so I couldn't choose it!
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