Everyone was wonderful. 5
They helped us find the perfect car and helped us achieve our budget. Beyond grateful for all the help. From the sales team to the finance team. They made sure our gas tank was full and the new car was clean. Everyone was polite. No one was pushy. And I would recommend to all my friends.
I just picked up my new car at CarMax of Hartford and, I have to say, this was the best car-buying experience I have ever had. I had found a Ford Explorer that I wanted to see on their lot. I put a hold on the vehicle on their website, very early in the morning. By 9am the same morning, I was contacted by Rocco Toce, the most awesome sales person around. I have bought many vehicles through the years and he is the top of the list! We went to look at the truck and he had it clean and ready for us to test drive. We loved the truck but it just didn’t have all the options that we were looking for. I found the exact Explorer we wanted in New York and Rocco jumped right in to help us transfer the vehicle to Hartford. I have to admit, it IS a leap of faith to pay the transfer fee upfront before even seeing the vehicle in person. Rocco jumped in and took over. He spoke to the other CarMax and had them check every part of the vehicle out. I felt very comfortable after he called and told me the truck sounds good. My Explorer made it to Hartford very quickly and Rocco immediately checked it out and let us know it was perfect! I went to see it yesterday. It was beautiful and in the best shape. Rocco took us through the entire car and never rushed us through anything. He sent our Explorer to detailing while my 2009 Silverado was appraised. I received a fair price for my trade and the deal was smooth and handled professionally by the staff. I’m pretty sure I have not had a better car buying experience. Rocco and the team at Hartford CarMax could not have done more to make our experience the best. I did a ton of research about CarMax like I’m sure everyone does. I drove over an hour to work with them and I am so glad I did. We walked out of there with a great, shiny Ford Explorer and the greatest car buying experience!
My husband and I were looking for a used car. We found some cars on the Brandfon Honda website and spoke with Kristen. She had the cars ready for us to test drive the same day. We were greeted by Grandell as soon as we arrived. We met with Kristen briefly and Grandell took us for a test drive in each of the cars. He was patient, knowledgeable and had a great sense of humor. We purchased a car the same day. It was the most efficient, hassle free purchase I have ever experienced. I highly recommend this dealership and our salesman Grandell! It was our first time buying from Brandfon Honda and we would definitely buy from them again in the future.
I walked in and needed a new vehicle right away. With their awesome selection I had no problem finding a vehicle to suit my needs. The staff catered to my needs and in no time at all I drove away happy in my newly purchased vehicle.
We've bought three new vehicles through Sullivan Honda and Joe Kenney. We also have our vehicles serviced at Sullivan. Joe, Marissa, Nelson, Howard, Tim, Dave in parts..the entire crew are just great, helpful, courteous folks. The team's helpful, patient and accommodating nature keeps us coming back.
My wife and I would like to thank Amanda Saucier for her patience and experience. She was very knowledgeable and did provide us give all the details needed to understand the car buying experience. She is easy-going and will do all she can to make your trip to Manchester Honda very positive. She is a great sale woman.
Despite buying a GMC from a Honda dealership, our experience with Sullivan Honda was really one of the best. Jessie, our salesman, was great to work with. He was knowledgable (even about a car that had come down from another dealership) and attentive, not at all pushy. Everyone on the lot was really a pleasure to speak to and work with. Best car buying experience I've ever encountered.
Shortly after entering the building we were graciously greeted by Anita. It was a cold Friday and we were offered snacks and hot beverage. Our questions were answered. At no time did I felt pressured to buy any vehicle. We requested to drive multiple cars and I didn't felt like I was testing their patience by the various requests. The rest of the rest were respectful but Anita stood out, she is the epitome of what it mean to be a great customer care respresentatives
The lot at Carite has a vast selection. I came there with a one track mind and was only going to purchase a Rav4 but ended up with a Nissan instead. So much to choose from, the cars appears clean and well taken care of.
I would not hesitate to shop here again.
We had the best experience at Sullivan Honda. Our salesperson Dave Paolino was great! He was very personable and made the experience seamless. Dave took the time to go over the vehicle we chose. I highly recommend Sullivan Honda.
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