Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
by Gladys from New Jersey
January 10, 2019
This car meets all my needs I would definitely recommend this car I have owned 3 so far and each one is awesome yes I would do it again
After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
My experience at Pohanka Honda was absolutely fantastic! We stopped by to ask questions on how trade ins work and we were met by the sales rep. Alon, who provided us with exceptional customer service. With the manager Kingsley Kwakye they were on top of their game, they made us feel welcomed and truly cared for us making us comfortable in every possible way. They answered all our questions, Alon found the exact vehicle we were looking for and two or three days later we were driving it. Now I understand why Pohanka Honda is number one. The next car purchase for my sons will definitely be at the same place. Keep up the good work Pohanka! Patrick & Genevieve Tshiteya
by SUPERCHIEF20 from NASSAU COUNTY, N.Y.
January 2, 2019
This is a quite comfortable SUV, with good back support. As a retiree, I get about 28 mpg and drive about 6000 miles a year, mostly in my suburban neighborhood. I am surprised with the excellent pick-up for this 4 cyl. car. The rear seats fold down easily, so that both my mine and my wife's golf carts and clubs fit in the rear of the SUV.
My only complaints are:
>needs better sound-proofing from road noise.
>info-tainment center is not user-friendly
I have to say out of all the years I have been purchasing parts... 40 years. Pohanka Honda has provided the best pricing lighting. Fast shipping. The parts department. Is Superior to any I have ever used. I worked for a dealer yeas ago and they are far more efficient. They get your order right. ROB in Richmond Va.
Proving to be a very smooth ride like a Cadillac!
by Eloise from Bound Brook, NJ
December 31, 2018
This vehicle has lots of room & presents a simplicity for all my needs. It also has a beauty about it that shines just like a high-end vehicle.
This was the easiest car buying experience we have ever had. Don Erickson was helpful and knowledgeable. He explained and answered every question we had. We had an extensive test drive that really showed me the car. Tyler Coles in the financing dept explained every detail so we understood our options. I love my CRV and the dealership is the most accommodating that we visited in the Fredericksburg area.
The only thing I regret is not buying one over 20
by Ryan's blessing of a CR-V from East Windsor, Connecticut
December 29, 2018
I love the three settings for my backup camera especially when I'm pulling boat, trailer, or I have on my trailer hitch a basket full of my tackle, supplies for camping or fish that I've caught on a day of fishing... Peppy-good gas mileage vehicle, dual climate, heated seats,moonroof, large screen for xm-radio, camera, blind spot camera,etc
by Satisfied Customer from CT from DealerRater.com
October 9, 2018
I drove all the way from CT to buy a car at Pohanka Honda. Marshall worked with me for several days to make sure everything went smoothly. He's the best. Definitely ask for him by name. He literally went above and beyond when the following day I had an issue with a car rental and he stepped up and saved me a long drive back to VA. Couldn't have been more professional, courteous, and knowledgeable. Overall I had a great experience. Highly recommend Pohanka Honda and Marshall specifically
Good for a family of 3
by Aeyarr from Mineola, NY
December 26, 2018
Plenty of leg room, enough oomph and feels secure. Acceptable mileage, not too fancy with regards to features, but enough. Missing volume knob is a down side
I got a good deal from this dealer. First my friend bought his car from this dealer and recommended me her, friendly sales people. I will recommend this dealer to my friends
CR V is one great Honda
by ScottK from Chicago, Illinois
December 26, 2018
The CRV for 2016 , is last year before was redesigned a bit larger, and alot more complicated. I wanted older style, which i think looks alot better, and beats Forester in comfort, interior quality, and safety ! I was able to find one on CARS.COM with only 12,000 miles on it, and it was Honda Certified (better warranty than a new car ! )
When I first walked in into this dealership not for a minute did I think that I would find such customer caring sales person. But that is exactly what I've got with Hillary. From the moment I first talked to her she made me feel that she cared for my needs and understood where I was coming from. Test drove two Civics EX-L and Touring and just when we thought that my mind was made up and right about closing the deal I had a change of heart and saw the Accord, so I told her and she offered to show it to me, I declined and said there is no need I know that it is the one I want. Her reply: I don't want you to buy either one if you are not sure, but if you are to buy this one you need to drive it to make sure that it feels right. It was late and raining, no problem for her, she went out, got the car and we went for a ride. Yes I bought the car and whenever my wife or kids need a vehicle I'll be going to see Hillary again and again.
Make Honda part of your family and they will love
by balushonda from phoenix
December 18, 2018
Honda is always the best and you will love the cars. Honda is ur family and your family rides will be memorable with HONDA family.
Hate car shopping the Pressure the Haggling Stressful! NOT this time! Thank You HILLARY PATCH for a great experience! Knows her cars Respects her customers!
Past two vehicles I owned were Honda.
by Bobbie from Florence
December 7, 2018
The car met all my needs. The dealer, Ray, was very helpful. I would recommend him to friends. I would purchase another Honda CRV. There is a small cracked with front windshield but Ray is scheduling an appointment for me. There's also a scratched below the tail light. Would like to have that replaced.
For the first time ever...buying a car was a pleasure! Our salesman 'Z" was amazing
and so knowledgable! I can not say enough about his approach and about him...I did not feel.pressured at all which was not the case at other dealerships.
Also the finance officer was so helpful..again..making the purchasing of the car a pleasure.
I will most definitely recommend this dealership to everyone.
Nice Car, Road Noise is High
by indigo2345 from EVANSVILLE
December 6, 2018
Our 6th Honda vehicle. Road noise is louder on the CRV then the Other Hondas we owned. Dependability is good so far. Fairly comfortable. Not much room in the rear
I had a very good experience working with Maurice! He sent me lots of photos of the vehicle, inside and out! He sent me the paperwork in record time because I lived 14 hours away, he even handled the delivery process for me, I got my vehicle in two days! It was nice clean and neat. Maurice informed me that they for got to fill the gas tank before putting it on the trailer, and to let him know how much it costs to fill it up! I had nothing but a very good experience with this dealership, and my 2015 Lincoln Navigator L is beautiful and my family loves it!
This is an amazing company , has amazing customer service , and the staff are so helpful, I recieved help from one of the managers Mahtab, she’s very helpful and is willing to go an extra mile and help you out :) haha no pun intended! Amazing company , highly recommend
Great experience! Very quick . I emailed what car model I was interested in, they emailed me an online offer, and when I showed up they had the car waiting. Immediate hand off to a knowledgeable sales rep who didn't try to upsell me. Test drive, Q&A, short negotiation, handshake, done. Quick and painless. Cannot recommend enough.
Great Sales experience with Adam. He was so nice and didn't pressure us to buy that day. Had exactly what we wanted within our price. He made sure we were taken care of and Hightower did a great job with our paperwork and signing. Will definitely recommend them to everyone we know.
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