The service was excellent in every respect above and beyond.
by BOBBYALEXANDER52 from DealerRater.com
December 4, 2018
When I first visited Newport motors from start to finish my experience was excellent , The service department helped me arrange payments which allowed me to have my vehicle service, everything and everybody was excellent. Thank you very much
We once again decided on a Honda Touring. Alex from the financing made the buying experience pleasurable. I will use this dealership again. Our experience at Honda Autonation East was excellent. Alex was very friendly, helpful, and honest! He gave us a great deal on our new Honda Accord Touring. We did not feel rushed at all!! So happy with our purchase! Thank you Alex to make this happen, To Ernesto the sales person who always there and assist us and also to Jocelyn.
This time I made an appointment, because the last time I was ignored and I left. The service was good and in good time span. My only problem is when you offer someone a lifetime warranty all the facts should be given or contact should be read so there are no surprises. I would not have gotten the warranty if I had read the contract. I received contract when I was leaving and everything was paid for.
My husband first met Coco the day prior to our purchase when he came in to look at a few vehicles. He made a point to tell me that he really liked working with Coco and he felt Coco truly listened to what he was looking for. He didn't find anything that day, but the following day we scoured the internet once again and came upon a Forester for sale. So we headed back to the dealership and arrived 10 minutes before closing! Coco was very professional and efficient! We took the vehicle for a test drive and was able to work through the purchasing process very quickly. We did not feel pressured at all. This purchase is for our son who drives in the mountains and snow frequently, so we are excited for his new Suburu experience - it's reputation is impeccable! We would definitely return to Suburu of Las Vegas!
Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.
TJ was extremely helpful, and was very kind. He was patient even though it was getting late, and made us feel like we were making the right decision buying a car with Honda. TJ was knowledgeable, friendly, and made my family feel welcome. He is a model employee, and he made the experience enjoyable.
Quick efficient, Pedro explained the service process very well. Knowledge concerning my car and the requirements for service. Friendly and professional! Highly recommend this dealer for purchase or service.
Pedro and the Service Dept. team put the Merry back into my Christmas this month. The team at Honda West will go the extra mile for loyal customers, such as me, and care about my car service experience. This means so much more than making a buck and I respect them for it. Thank you for making my Christmas a merry one!!
Very pleasant employees and service was fairly quick and efficient.
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