Good experience good services and customer service
by Tiffany Longardner from Houston texas
October 2, 2018
Came in to get an oil change and I couldn’t figure out where the services department was but Fidel barrientos came and helped me find it he was very nice and respectful. The oil change was very fast and efficient.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
So my wife, and I went to Weisner on a Saturday looking for a new car. I was still in the car with a bad back, but my daughter was with us and she was helping my wife. They started walking around and looking at cars as a sales man named Jason Burrow, who came out and was just so friendly. Jason asked them what they wanted and right off the bat he went to work. He was straightforward, professional and even added a little bit of laughter and comedy to the process. We were in and out in just a few hours with a new car! I really enjoyed working with him, and I will be back.
My daughter bought a 2015 Kia Soul today from
Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!
I talk to one of your Sales Manager who was quite helpful in discussing couple of Toyota Corolla in your show room of 2017, however, I have postponed for a month to purchase and will definitely contact if I am ready to purchase.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
We bought a used car and were happy with our purchase. Bashir was a good a salesman and showed us a few options we hadn't considered that were in our price range. We ended up getting one of the cars he offered to show us. He offered a 24 hour test drive, which was great for us. We found one minor issue that needed to be repaired in the process and the dealership took care of it before we completed the deal.
The finance lady was nice and answered all our questions. Completely happy with Ms. Nava.
I didn't like the back and forth on the price negotiation. My suggestion is do what we did. Get a quote, then decide what you are going to pay and give them a "take it or leave it" offer.
I was a little disappointed that the repair I mentioned earlier took all day and that my wife's phone call for a status on it was slow to be returned. Also, when we picked up the car, the temporary plates were not already on the car. Minor issue, but it would have saved us 5 minutes if the car was ready to drive out when we arrived.
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