We have been looking for weeks and were considering if there was an SUV out there within our budget. We had just left another dealership and decided to head over to Siko Honda as a last resort. We saw a 2015 Kia Sportage online and came in for a test drive. The facility was clean and the SUV looked great but we were not feeling the first salesman or the price. We were ready to walk out the door until we met Emilio!
Emilio took his time and answered all of our questions even though they were closing. My wife was not content with the first test drive, so so we took it for another test drive when we came back two days later to close the deal. I appreciate Emilio being honest and straight up with us for that is rare! If we had not ran into him, we would have not bought the car!
I had a great experience at Silko Honda. If you go there, ask for Emilio Silva. He is knowledgeable, helpful and very patient. I’m not the easiest customer to deal with when I’m trying to buy a new vehicle and Emilio dealt with me in a professional and friendly manner. He kept working for me until I got a deal that I felt comfortable with. Excellent job Emilio!!
Thanks Bill! These guys in Brockton are great! I was running behind the morning of my scheduled appointment but was greeted with a smile and a hearty breakfast - love the diner! Had me back on the road and track of my day - thanks again!
All I can say this is my best experience. I got so impressed that the reception area was always so clean. You won’t find either motor oil odor or stains around the space. All staffs work here are super nice, warm welcome and highly professional. Services are fast and best jobs done.
Love the heated bay, everyone was so friendly & nice. Appt took 1/3 of the time they said. LOVE the Jimno's Diner!!! So cute & authentic. Nice to be able to eat or have refreshments while waiting. Nice waiting area & quiet work area while waiting. They really know how to treat their customers. Highly recommend.
I recently brought my car in for a concern with my tires. They were booked solid but worked me in. Not only did they check the tires but washed and vacuumed the car! Employees are always professional and free breakfast is nice. Keep up the good work!
Tabitha was awesome! She found me the perfect car for my situation in less than 10 mins! And was also so kind and patient with my antsy four year old! She also kept me updated through text the entire waiting process :-) Im absolutely in love with my car and loved all the staff at Honda!
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
Raul was very helpful and did not pressure me into buying a car that wasn???t for me! I am not a car person and he new exactly what kind of car I wanted. I highly recommend going in and asking for him!
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