Had to take my Subaru in for an airbag recall. First time I called to schedule, I was told upfront there were no loaners available in next 2 weeks due to so many responding to recall. So I scheduled out 4 weeks ahead, relating to the woman that due to my unusual work schedule, it would be impossible for me to rely on their shuttle service, which would not be operational when I would be able to pick up my car.
The day before my scheduled appointment, I get a call back from the same woman, who tells me that they can not offer me a loaner afterall but would be happy to schedule the shuttle service with me. I again try to explain to her that my work schedule does not jive with the hours of their shuttle service, and it wasn't an option for me to end up stranded at work without transportation. She either couldn't or wouldn't comprehend what I was telling her. And she gave me another run around about getting a loaner.
I still haven't had my airbag replaced and I'm going to call another dealer tomorrow. I'm willing to schedule around the realistic consideration that Colonial doesn't have enough loaners to offer more than a certain number every day. But they apparently aren't willing to work with me and my pain-in-the-butt schedule. But they sure are willing to send me endless emails and postal mail requests to trade up my vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I have to say that this has been the best car buying experience ever! I went in and my sales consultant, Nakia Scott, was very friendly and patient. Even before I got there, she was very helpful over the phone. The car selection was just great. The quality of cars there is unbeatable. Every car has a perfect Carfax as well. The entire process from walking in to driving out was less than 2 hours and I left with a better finance deal than I had when I walked in. The car is excellent and they warranty is the best. Oh and I got my registration transferred and it's only been a week and a half and I already received my updated one in the mail. I have no complaints. Extra set of keys, full tank of gas, great warranty and a like new car. Love this place!!!
Got my 4th car over the past 15 year there. Tone Hicks and Mark Hammond have always been easy to deal with and always play fair to get the best price and financing. No pressure and they do have a culture there which includes "nice:. I always shop around 1st but purchase there as they are real people who stand behind their products.
Recently had the opportunity to work with the team at Piazza Honda of Philadelphia in leasing a 2018 Accord. They made the entire process feel very comfortable – from the sales team all the way to the management. The team goes out of their way to make you feel like you are part of the family. They took the time to make sure every question was answered and by the time I signed on the dotted line, I felt very confident in my new purchase. I would recommend anyone in the market for a new or used Honda, check out the team at Piazza Honda of Philadelphia!! Special thanks to Danny Pezzetti, Vincent Iulianetti, Khaled El-Naccache, Dave Miller and Ross Polinow.
Stopped in to discuss a used vehicle found on a car shopping site. Barry the sales person spoke to me immediately, we discussed the vehicle I was shopping. He gave me a printout I requested, and let me be on my way quickly with just the right amount of salesmanship. Haven't purchased, but I would expect the same level of professionalism in completing a sale.
I traveled ~60 miles to look at a car with my family and Auto Lenders didn't disappoint. Ask for Ryan W. he was courteous, cooperative and supported making myself and my family as comfortable as possible. Hate car shopping? Try doing it with (3) kids under 5 yo on a cold, rainy day. Ryan and his team made them comfortable and gave them snacks and drinks to help pass the time. They helped me with moving (3) car seats into the van to test drive and ultimately I purchased a used Honda Odyssey that just came in and in the process traded in (2) vehicles. It was as seamless as I could imagine the process. Thank you Ryan and your team for such great service, I would definitely look to use AL again.
The sales people are honest, but they aren't willing negotiate a fair price on their used vehicles. When you try to communicate with them through email, they don't respond. I liked the vehicle that I was looking at, but I don't know if I want to buy. They have to opened to reasonable offers if they want to deal.
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