I was looking to upgrade my current vehicle with a newer model of the Ford Escape. I found the vehicle I was interested in on Fairfield's website.....came in, test drove it and took it home the same day.
Sales lady was very personable, not pushy and listened to my needs and wants. I was in and out in 2 hours and felt quite comfortable with finance manager as well. He took his time with me to explain everything and answer my questions. I love my new vehicle and am very happy with the deal that I was able to get. I won't go anywhere else :)
Service was completed much quicker than expected. Passenger side airbag was serviced per Honda recall, and multi-point inspection was completed. I did not expect this inspection, but was quite pleased with it.
Kory seems like a good guy. But I was really surprised how little Fairfield was to work with me on price / financing / etc.... considering my family has bought a few cars there and I know people in the area. Mind you, per KBB we got a fair deal on the 2015 Pilot. Hopefully it lasts us! But most of all I was very disappointed in the fact we got one key and that was not disclosed to me ahead of time: We need at least 2 keys and would prefer an additional valet key. But 2 keys is standard and I think it was intentionally kept from us. I would very much appreciate a $200 refund so I can have keys made.
Awesome Experience in Service-Sales a different story
by NICHOLAS.PAGLIARO524 from DealerRater.com
December 1, 2018
Service Department is awesome. Sales Department was terrible. I ended up purchasing a Pilot Elite at Faulkner due to Sales person perception that I wasnt buying. Lost a sale but gained a service customer.
Searched online for used truck they had one close to my price range worked with Stephen internet sales . He answered all my question s and negotiated a good price . Went to take on test drive worked with Steve in sales who was also very helpful .Bought the truck process was in a very timely fashion. Emailed with couple questions several days later replied same day . experience was very pleasant
Saw car online & JT helped me put a refundable deposit. B4 visiting I asked if any alert lights were on. He said no. When we test drove it had Air bag light on. He said it had been on when they got it but they reset it & it didn’t go back on till now. Negotiated 2 take $750 off & we’d fixit. Had 30 day warranty which we used when check engine light went on 25 days after purchase
Dealt with Kevin on a new Tacoma ,he never pressured us and the service is great. The Toyota dealership is the cleanest around. We have dealt with other Toyota dealerships in the past but we will come back here again?!
Went to our new dealer here in Hazleton to look at the new CR-V. What a mistake! Got a complete run around and ended up leaving. Went to Independence in Bloomsburg and was treated much better and saved about $1,000 as well... PLUS got lifetime oil changes and inspections to boot. Big thank you to entire Independence team, we'll be back for sure.
Great Service and Kelly Andress was AMAZING to deal with. She made out buying process so easy. I was reluctant to trust car dealers till I met her. Would highly recommend her as a sales person. Thank You Suzie
Me and my husband were looking for a truck for our son as a college graduation gift and Miiflinburg Auto Sales did a GREAT job of taking care of us. Dave, Kelly and Rick are quite honestly the most trustworthy people I have ever met on a car lot. Thank you for such a wonderful experience!
Like a lot of people buying a car is not at the top of our list of fun things to do, but Rob and the staff at Fairfield make it as easy as possible. This is our second car purchase from Fairfield Honda and Rob Olmo helpled us out on both of our purchases.
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