I own a 2015 Odyssey. I went to the dealership on 11/19/2018 because the seat back on one of my second row seats malfunctioned. I was greeted well. The seats in the waiting area were comfortable. I was there for over 3 hours. Several seat recalls were taken care of and a service bulletin. They ordered me a new seat back. The service worker explained everything to me and answered my questions. All was well until I opened my door and saw black dirt on my floor mat and door sill. I looked at the second row seat and there was black dirt on the lower part of the seat. This is the reason I don't like to take my vehicle to this dealership.
Townsend Honda has the best sales staff. They were incredibly professional, yet fun to be around. Adrienne and Joey made my day and located the perfect car for my budget. I'm always going there for my car needs.
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