Ed Dena's Auto Center is hands down one of the most friendly, customer service oriented dealerships I have had the pleasure of dealing with. The buying process was painless and quick. My sales person, Jaime Lopez was extremely accommodating in securing the vehicle we wanted and managing the buying process from beginning to end.
I strongly recommend this dealership to anyone looking to purchase a new vehicle.
These guys are the best in the business! Im a single woman who never gets pushed around here. My last 2 cars habe come from Scott Doc Dannit. I will never go anywhere else. He and the finance team did thier best to get me into the right car each time. I never felt pressured. Ypu become family when you purchase cars from Richardsons!!!
Our salesman was Christopher Santiago, I made him aware that I had a limited amount of time because I had to go to work. He expedited everything and got us in and out in no time. He was professional and courteous and made us feel like we were family! I will definitely be returning!
Adam Richardson is the truth, he picked us up from Indy he is my Angel, not only did he put me at ease with my family's need for a car, he did it over the phone my day went smooth and everybody I came in contact with delivered so professionally, I am so happy With their service at Auto World, Thanks Adam for hooking us up we will forever love you and Auto World, # Give this guy a promotion, he's the real deal, I'm really a happy customer....
I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Everything was good they made me feel as if I had more options than other dealers I went too in the last month. Also I didn't feel as if I was just being sold a car. Or them just wanting the money from me . The time was made for me to feel satisfied .
Very patient and professional . Marvin is very Knowledgeable about all vehicles . I had an great experience with Marvin and ALM and I would definitely recommend ALM to anyone looking for a great condition used car and Marvin as the salesman.
Last week on my drive to work my wiper blades stopped working, I was fortunate in that I was not far from Ralph Honda when it occurred. I explained the situation to Service Advisor Steve Pecora, and as is always the case when I have dealt with him, he was very accommodating. Even though he was short of technicians that day, he said he would get someone to look at my vehicle. When he realized the shuttle driver was going to take a while, he found someone else to take me to my place of work, Steve communicated what needed to be repaired, and the part I need was ordered and the repair was complete. Steve also had the technician complete some recall work that was needed, This type of customer service is why I have only had service performed at Ralph since I have owned my 2011 Accord.
Excellent Certified Pre-owned Car and Great Service
by Mike from DealerRater.com
October 18, 2018
We found the Honda Accord 2016 with the great drive, low mileage and fair price. Eddy Mondesir helped us a lot to find a car to fit for us. He also friendly and service mind. It's no pressure at all to buy a car over there. The sale manager explained very well about the cost and financial, and also sincere to us for showing the price from KBB and carfax to compare with their dealer. It's very impressive! We are strongly recommend this dealership.
This was an excellent experience. Bob Knowlton was knowledgeable and patient with me through the process of purchasing a new vehicle. I traded in my 2008 Toyota 4 Runner and was pleasantly surprised how much they gave me as a trade in towards the purchase of a 2017 Toyota 4 Runner. Very professional folks, outstanding service department, and excellent inventory. I rate this as one of the best car buying experiences I have ever had. I highly recommend Rochester Toyota!
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