Awesome service! We came in to service our Odyssey and ended up trading it in for a new 2019. Tim Tilghman was our salesperson and was very attentive, kind and patient. I would recommend Honda of Olathe to anyone.
5+ Star for Sales team. Great experience. Works well with customer. Paper handling and title/registration dept "upstairs" is AWFUL. 1 month from buying and still not received papers. False promised 3 times already saying its mailed out (outright lies). Everytime you call they have excuse for lying previous time. Now my tag expires in 3 days with no papers in hand. That's the "LEGENDS WAY" I guess..
I needed a new battery. Zac found that I also needed new filters, which he brought out and showed me. I also needed new wiper blades. He was very friendly and helpful I didn't feel pressure to do anything . He is a good employee.
Dennis and the techs and cashiers and customer satisfaction personnel go above and beyond. Ariel and Allison went above and beyond with their efforts and courteous professionalism-- The customer service was exemplary-- Thank you. 🌞
Shawn Lemieux and his helper Carter were awesome to deal with. I said there was no stress involved in this Pilot trade in! I would highly recommend asking for these two when you are in the car shopping market!
I had received an email offer to trade in my old car for a new car (which I was already planning on doing) so set up an application. I came in with an idea of what I wanted in a new car. Thom was very informative not only about what I knew I wanted but making sure I knew all about the car beyond what I had previously researched. I never felt like he pushed me into anything but that he was truly interested in my goals and desires for my new car. And Thom worked with the sales manager, Tyler, to make financing seamless. I felt like I was making an informed decision before walking in the door and this was only solidified by working with the Jack Ellena team. Thanks for a great experience and awesome car!
I recently purchased my 4th lease at Honda of Olathe. They have some the best and friendliest workers I have every dealt with. Ryan and his team did an outstanding job finding the vehicle that best suited my needs and my budget. The process was smooth and I never felt pressured at any time. All options were clearly laid out, explained, and I felt good about my decision which they supported. I would not have gone anywhere else!
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