I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Great customer service! Pleasant environment and friendly people. All service options were explained to me in detail by Marshall. This made my decision much easier. A dealer is only as good as its service dept.
Quick, answered all questions, explored wants/needs, took good care of me. Ron was awesome, he had 3 deals going on at the same time but checked in with me and knew I had limited time. He got me in and out of the whole transaction in about an hour.
Foundit!!! Finally a dependable jeep. Thanks Kaleb
by Deanne and Jackie from Bloomington IN
August 2, 2018
Called and set an appointment. Kaleb was very busy helping someone else when we got there but one of his coworkers helped us get the keys and allowed us to take it to a mechanic to inspect it as well. The jeep checked out better in person and under-the-hood than others we looked at over the past two weeks. The mechanic said that over-all it had been well maintained and had minimal rust on the undercarriage. We returned and Kaleb was available to help us and we were VERY impressed with how quickly the process was to get the paperwork and plate so that we could get back to bloomington. Kaleb and his guys were great and we recommend them!
Orlando was very helpful and a pleasure to do business with. He answered all questions entirely. I ended up leasing a new Civic after my previous lease was up. I would definitely recommend doing business with him in the future, I know I will. Thank You Orlando!
The loan rates that were advertised to offer at a certain credit score did not go in tandem with what the respective financial institution chose to offer. It was the first time I had ever had a brand new car bought from a dealer. To be fair, I did not know anything about the process of buying a car from a dealer. On the other hand, the staff, his name Mr. Hammer helped me through out the process. He was amazing. The atmosphere there was fantastic so much so that it made me feel like I was home. I am sure you would have the same experience.
Scott George was extremely pleasant and professional to work with. He made this the easiest process to purchase a vehicle that I???ve ever been through. No games, no pressure had answers to all my questions.
We have bought 3 Toyota vans from Andy Skinner and he has always been excellent to work with!! This last time he worked on the finances to make it work for us on our payments. We love Andy and highly recommend him! Also we met Matt McGinnes and he was great also!! Butler is our go to for maintenance on our vehicles also!
Pick your vehicle, fill out the credit app online for approval in minutes. I was in and out in no time, the quickest financing at any dealership I have ever been to! Great service! Great prices! Great vehicles!
Juan Is Very Help And Very Professional. He Is The Best And Honest. Highly Highly Recommend Everyone To Go See Juan When You Are Looking To Purchase A Vehicle. SUPER AWESOME EXPERIENCE........ THANK YOU ALOT JUAN. HAPPY CUSTOMER LARRY MURRAY
Everyone on their staff was professional, friendly, and courteous to both my wife and me. From the initial contact/test drive through to the last signature (which happened within a matter of 1-2 hours), we were given the appropriate amount of attention without any undue pressure to buy. My only (relatively minor) complaint was that the online advertisement included "with Navigation System" when in reality the vehicle was not equipped with one.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.