Empire auto group was the best car buying experience I have ever had, Jay was very helpful and knew exactly everything about his cars on his lot, Jay made it a point to make sure I had all my questions answered and was happy before purchasing anything, and helped me find the best deal for my situation. I look forward to coming back in the future, and highly recommend searching here first!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Sales rep: Lalo was awesome; felt like family
Big Boss man; Awesome; did all he could for me to be able to drive out with my new car!
Gentleman with contracts to sign; Awesome, he totally had a calming effect to him; I was pretty nervous.
Gentleman in an office(Maybe Finance head) was awesome aswell cause he heard I was pretty anxious and he came out and reassured me.
I was able to "bum off" an apple from Lalo(Sales Rep).
Great Customer service from Mr. Omar Chmait. Had great attentions and figured out what I wanted. The time it took to buy was not long. He made sure I was clear of everything I was signing. Thanks for the help...
Thank you Thank you! Stan and Mike where Awesome! Will tell everyone! When you think there???s no one that could help me, but to my surprise, they got me into a new car! This team of people that helped me will For Ever be part of my family.🤗 too Stan and Mike M.
The service staff come out to greet me as I pulled into the service department. They all were courteous and addressed the problems I had with my SUV. It is rare to go to a service department and be greeted as you come in. You usually have to go look for someone to help you. Great job Service Department. Excellent Team Work
Chris and Mike - - Good guys who made the buying process easy and not stressful. You can count on an easy transaction process and just drive it home
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