Vince and Ryan were both very professional and helpful. It felt like they were trying to get me a vehicle I wanted at a price I was happy with, without trying to take advantage. They also offered to fix an issue (missing antenna) on my used vehicle to make sure I was satisfied with my purchase.
the drive belt makes noises on acceleration
by GC from St johns Newfoundland
December 27, 2018
The drive belt makes loud noiseson accelerator Brought back to dealer. Said it was known problem. But waiting on engineers to fix cause of problems. Haven got back to us. A new car with this very loud noise is not right. Very bad service from Honda. We never buy another Honda.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
A great mini SUV
by Jason from Lexington, KY
December 11, 2018
My wife and I have owned this car for a little over a year now. So far, it’s been a terrific primary vehicle. It’s comfortable, very roomy and all the ’bells and whistles’ we need. We absolutely love the storage you get with the magic seats. My only complaints, which really are minor is the lack of engine acceleration and the CVT transmission ’droning’ This vehicle is powered by a 142 hp 1.8L engine used in the Civic, so don’t expect to be able to haul trailers with it. What this vehicle is meant for is smartly getting around town and loading the back up for long trips.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Brake failure almost got me killed!
by Eileen from Boynton Beach, Florida
January 10, 2019
Controls difficult to access. Very poor visibility. Great gas mileage and then the brakes failed and I was almost killed. Stay away from this model Honda which is usually reliable.
I also had issues with their service department.
We purchased a used Mitsubishi Mirage for our daughter. The process was the easiest I have ever been through buying a car. We had some issues with insurance which caused us to have to redo all of the paperwork later in the day. They were willing to help us out with this issue and it was amazing. I definitely will return when in need of my next vehicle!
by Isabelle from Outer Banks, NC
December 7, 2018
I purchased the 2017 HR-V new to replace a much loved 2010 Honda CRV with 170,000 miles on it. I thought that I could get used to the smaller size but the 2nd row is uncomfortable. With carseats for 2 grandchildren you really cannot get a third person in the back. The rear cargo area is only good if you flip the 2nd row seats down. Honda has also significantly cheapened the interior. I recently had a deer run into my path and though I saw him right away and was only going 35 mph, I could not stop in time. The car didn't perform as well as expected and I ended up with $7500 in damages. I was ready to trade it in before the accident and did so as soon as it was repaired. I don't know how the vehicle has such high reviews. I have moved on to another brand and doubt that I would ever go back to Honda.
We took ad with us. They honored it and did not pressure us to buy other services - just explained the other services to us. In and out in less than 2 hours. They also gave us a great rate for 60 months. We would recommend.
i own hondas since 1980, very reliable
by mr. B from nassau county, N.Y.
November 29, 2018
the engine could be a little bigger, body style is fine. to many expensive options, options should be built into the price. would like the car with 18" wheels not as an option.
Highly recommend Lance. Great experience. Very professional, laid back, and not pushy. Answered any and all questions. Also, used sales manager was also helpful and worked with us on a price. I'm very happy with my purchase as the car came very clean and detailed as promised. Bonus, Lance filled the tank up with a full tank of gas! Thank you Lance and Honda for making my experience great.
by SmartGrl from Jacksonville,NC
October 25, 2018
Great investment considering me and my husband like to travel and adventure ALOT of space I literally fit everything in my life in it and still had room to spare. I use it every day to go to and from work and I barely use any gas but when traveling it takes 4 hrs to go down to half a tank
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