I just purchased a Honda HRV from McGrath. The customer service was awesome!! Darek Smorczewski Is the man to contact. He’ll make it a comfortable purchasing experience! In addition, all the McGrath team very nice and eager to help you. Thank you!
by First time car buyer from Virginia Beach, Va
September 12, 2018
Test drive only. Could not agree on price. Still
Looking at other cars in this class. The HRV seems like it would be a reliable vehicle
Came in looking for a new truck. I've had my current Ram truck for 10 years, and it was time for an upgrade. They gave me a great for for my truck I was reading on and a great deal on the truck a was buying! Overall great experience! Thanks to Chris, our salesman, for helping us with this process!
A great mini SUV
by Jason from Lexington, KY
December 11, 2018
My wife and I have owned this car for a little over a year now. So far, it’s been a terrific primary vehicle. It’s comfortable, very roomy and all the ’bells and whistles’ we need. We absolutely love the storage you get with the magic seats. My only complaints, which really are minor is the lack of engine acceleration and the CVT transmission ’droning’ This vehicle is powered by a 142 hp 1.8L engine used in the Civic, so don’t expect to be able to haul trailers with it. What this vehicle is meant for is smartly getting around town and loading the back up for long trips.
Manny my new sales guy was amazing. He treated my wife and I like family. He made the options available to us so clean and concise. He explained every point and change in the car purchase to us. He left room for asking questions when we needed to do so. Manny was the best!! The finance guy was cool with explaining the details of how and what was needed to be done for the our new vehicle. It was a pleasure to work with him too.
the drive belt makes noises on acceleration
by GC from St johns Newfoundland
December 27, 2018
The drive belt makes loud noiseson accelerator Brought back to dealer. Said it was known problem. But waiting on engineers to fix cause of problems. Haven got back to us. A new car with this very loud noise is not right. Very bad service from Honda. We never buy another Honda.
Oil change & tires rotated took about 1.5 hours like they said. Nice waiting room internet connection, coffee, Service has always been very good, bringing our CRV there for 6 years. Prices are reasonable. Military vets get a discount on service.
by SmartGrl from Jacksonville,NC
October 25, 2018
Great investment considering me and my husband like to travel and adventure ALOT of space I literally fit everything in my life in it and still had room to spare. I use it every day to go to and from work and I barely use any gas but when traveling it takes 4 hrs to go down to half a tank
When me and my wife entered martin nissan , you can feel that this dealership is different from the others they treat you not as a customer but as part of there family no pressure selling at all , then enters the most amazing man Mr.Tom Pazienza a great sales executive with the heart for the customer because he cares and listen to what the customer wants thats why , I didnt hesitate to get my dream car the 2018 Nissan Maxima SL . and you can see this guy has everything a customer want service with the heart . So if you visit Martin Nissan Look for Mr. Tom Pazienza , because you I and my wife can guarantee that you gonna be one very sattisfied customer 10 . And special thanks to there finance guy fred very nice and excellent in explaining all the details of the contract to us. jack and marichu
by Isabelle from Outer Banks, NC
December 7, 2018
I purchased the 2017 HR-V new to replace a much loved 2010 Honda CRV with 170,000 miles on it. I thought that I could get used to the smaller size but the 2nd row is uncomfortable. With carseats for 2 grandchildren you really cannot get a third person in the back. The rear cargo area is only good if you flip the 2nd row seats down. Honda has also significantly cheapened the interior. I recently had a deer run into my path and though I saw him right away and was only going 35 mph, I could not stop in time. The car didn't perform as well as expected and I ended up with $7500 in damages. I was ready to trade it in before the accident and did so as soon as it was repaired. I don't know how the vehicle has such high reviews. I have moved on to another brand and doubt that I would ever go back to Honda.
I purchased a CR-V to replace a previously owned SUV which was totaled in a non-moving accident. The purchasing process was smooth and painless. The dealership has a very large selection and after test driving 4 different model years, I settled on 2015 model year. The rep, Dan Aristizabal, was friendly to work with and there were no hard sales tactics. Overall, a pleasant vehicle purchasing experience.
Favorite car I’ve ever had!
by Sarahg328 from Sorrento fl
August 14, 2018
I am absolutely in love with this suv! It has everything that I want/need and is the perfect size! I love the color and all the upgrades in this car!
I was greeted by Jackie Guzman. What a pleasure to work with her. She heard what I was saying and went with my wants. She even made it fun. She asked the Sales manager Victor P. to help out. What a good guy. Found me a great Soul gave me a great deal. This dealership let me leave with their car for 3 days because my credit is always kept on freeze. Victor told me when I returned with the Soul if I didn't want it no questions asked, no problem. Well I love my cute car.
Thank you Jackie and Victor for making this process so easy.
Problems right away
by Mac58 from Repton, AL
October 17, 2018
I turned the temperature control knob and something broke right away. It stayed in the shop a week for the whole dash to be taken apart for the repair. Now, at 22000 miles a rattle has started in the rear suspension. They just replaced a shock today, and it still rattles. Will be trading soon.
Controls difficult to access. Very poor visibility. Great gas mileage and then the brakes failed and I was almost killed. Stay away from this model Honda which is usually reliable.
I also had issues with their service department.
Drove up to Castle Honda to look at a car we seen posted on Cars.com. After finding the car, we were able to look at it without being rushed by salespeople . The used car department is laid back yet professional with excellent customer service Ali & Josh were great to work with!
Real good gas milage. Comfortable to drive and rid
by Mark from Fairmont
July 27, 2018
Its a little slow but ounce u are going its fine.
Just dont try n pull put with any cars in sight.
Its comfortable and fun to drive.
I like some of the USB plug in and all the others are nice for your electronics. Its a Honda.Thats about all i need to say..Id bet with proper maintenance it will get 300,000 out of that motor and transmission.
Honda name means alot to me..
I am very impressed with their timely response and the information Carlos has provided including the additional pictures, available extended warranty, finance etc. I have not purchased a vehicle from this dealer but so far, I am very impressed with their service and I am planning to stop by soon.
Bought a Ford explorer about a month ago still haven't seen the title and now our temporary plate is expired . Vehical had obviously been smoked in, and they did not do a vary good job detailing it there where still crumbs in the seets . Radio has issues that where not disclosed and have various other issues with vehical that where not disclosed or addressed
One of the best experiences we had buying a car. We went in just to take a look at a used SUV. It was listed as the second best price with the 3rd lowest miles around. Thought it was too good to be true.
We stopped at the dealership and went straight to look at it. Very good shape for the year. Went in to ask to take it for a test drive and was approached by a Salesman Alec Polivka. Great young man, easy to talk to and polite. Gathered our information, pulled the car around, and went along with us for the drive. After getting back, we started the 'dreaded' process of negotiating a price. Not the bad experience you hear horror stories about. This is where we were introduced to the Sales Manager.
Brent Reeves came and asked what he could do for us. He wanted to close the sale. We had a little give and take, but came to a price that was where I wanted to be at for the total price. Again very polite, easy to deal with, and quick with any answers to our questions. Now I have to say at this point is where I started to get nervous. I have read other reviews that the finance department was not up to rest of the standards of sales department.
This is where George Othon came to get us to give us the low down on the final price and payments. Accurate, efficient, easy going, and funny. We didn't want any extra warranties of protection added to the costs of the purchase. I was relived when we did not get the hard sell on trying to get the add-ons at the end of the sale. Payment was less than what we were quoted before on the sales floor. This was a pleasant surprise, usually it goes the other way at dealerships and try to squeeze every last cent out of the deal.
The only odd part was the layout of the inside of the showroom. This is so low on the list I didn't even want to mention it. I don't believe everything in the review should be positive, but I needed to stretch to put in something that I didn't like. I may or may not receive the best deal around. It felt like I did and it was in our budget. Our last car was purchased at the Elgin McGrath location. That was a average experience where this was a great experience.
This guy Mike Malak helped us. Easy going. We will be back. Waiting for the 0.9% fiancing on our model. Cannot wait to drive new Honda
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