Jose was assigned to help me. He was very helpful and knowledgeable. I very much wanted to do business with him but they didn't have the exact car I was looking for.
Brake failure almost got me killed!
by Eileen from Boynton Beach, Florida
January 10, 2019
Controls difficult to access. Very poor visibility. Great gas mileage and then the brakes failed and I was almost killed. Stay away from this model Honda which is usually reliable.
I also had issues with their service department.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
A great mini SUV
by Jason from Lexington, KY
December 11, 2018
My wife and I have owned this car for a little over a year now. So far, it’s been a terrific primary vehicle. It’s comfortable, very roomy and all the ’bells and whistles’ we need. We absolutely love the storage you get with the magic seats. My only complaints, which really are minor is the lack of engine acceleration and the CVT transmission ’droning’ This vehicle is powered by a 142 hp 1.8L engine used in the Civic, so don’t expect to be able to haul trailers with it. What this vehicle is meant for is smartly getting around town and loading the back up for long trips.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
the drive belt makes noises on acceleration
by GC from St johns Newfoundland
December 27, 2018
The drive belt makes loud noiseson accelerator Brought back to dealer. Said it was known problem. But waiting on engineers to fix cause of problems. Haven got back to us. A new car with this very loud noise is not right. Very bad service from Honda. We never buy another Honda.
They provided quick and efficient service. I like that I don't have to make an appointment and they always get my car right in to be serviced. It's a friendly and comfortable environment. My service representative did an excellent job explaining everything to me.
by Isabelle from Outer Banks, NC
December 7, 2018
I purchased the 2017 HR-V new to replace a much loved 2010 Honda CRV with 170,000 miles on it. I thought that I could get used to the smaller size but the 2nd row is uncomfortable. With carseats for 2 grandchildren you really cannot get a third person in the back. The rear cargo area is only good if you flip the 2nd row seats down. Honda has also significantly cheapened the interior. I recently had a deer run into my path and though I saw him right away and was only going 35 mph, I could not stop in time. The car didn't perform as well as expected and I ended up with $7500 in damages. I was ready to trade it in before the accident and did so as soon as it was repaired. I don't know how the vehicle has such high reviews. I have moved on to another brand and doubt that I would ever go back to Honda.
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